FMLA Leave Specialist

Who are we? Our mission is big: make leave not suck. We are building a product that makes it easy for people to switch between work and life. If you join us, you’ll be part of a fearless band of humans helping employers balance empathy with economics. We’re changing the status quo and it’s hard. You should know that now. You should also know that joining Tilt means the opportunity to be a change‑maker. Who are you? As a member of the Customer Success Team you will have a few years of experience in a customer facing role, preferably in the healthcare or human resources industry, and a passion for helping people when it matters most. You are highly organized and thrive in an environment where your ability to empathize, research, and serve others is celebrated. Day‑to‑day responsibilities Managing the lifecycle of employees on leave through Tilt software and various support channels Providing troubleshooting support for employees and their managers Partnering with internal experts to serve as a resource for employees on leave – answering questions around U.S. state and federal leave laws, state paid family and medical programs, healthcare providers, insurance carriers, and company policies Advocating for the customer internally by working across multiple departments Ongoing development of your platform and industry knowledge around leave management and compliance Collaborating with each accounts’ Customer Success Manager (CSM) to help prove value to our stakeholders Communicating directly with regulatory agencies, healthcare and insurance providers, and other third parties if/when necessary Qualifications 2+ years of experience in customer success or support and have extensive knowledge in paid and unpaid Leave of Absence across the United States Passion for helping people solve their problems and navigate abstract regulations Ability to research policies and compliance literature – interpreting and translating knowledge to a non‑policy savvy audience Clear, articulate, and empathetic communication style – you deliver your message with respect, confidence, and compassion Thrives in a fast paced environment, embraces technology and enjoys learning new tools and is able to easily change gears and switch between multiple platforms to get the job done Self‑directed, organized, and resourceful with the ability to multitask, managing and switching priorities as needed Thrives in a collaborative environment where diversity and inclusion is celebrated Familiar with the leave compliance space Has experience working with a startup and/or with a B2B SaaS business Values Health & Family First You balance work and personal life effectively You get things done at a pace consistent with the business needs You show up and are reliable You encourage others to put their health and family first Autonomy + Team. Always You are highly organized and can manage multiple priorities and deadlines at once You are focused on scale and building – you understand that pace is equally as important as quality Be Curious When you don’t have all of the answers, you dig in and ask questions You don’t let negative assumptions drive your actions and instead assume positive intent and find truth You are intentional in discovering the paths of self development Tilt has to offer and seek out opportunities to engage in professional growth Love Our Customers You show empathy and compassion; you strive to meet people where they are to offer maximum support Fearlessly Flexible You go with the flow and deal with ambiguity You’re not afraid to work without clear direction Benefits Comprehensive medical, dental, and vision benefits paid at 100% for all employees and 50% for dependents. 401k + match (100% match on the first 3%, 50% match on the next 2%). $100 monthly to spend on "What Matters Most". Responsible Time Off – take what you need, when you need it. More about our amazing Perks and Benefits can be found here! Salary The projected annual salary range starts at $60,000 USD plus stock options (ISOs), because we believe everyone should have some stake in our business. We are people‑first and this ain’t some PR jazz, we truly give a damn about our peeps! Company Culture Tilt is a fully remote company. We are committed to being fearlessly flexible and ensuring that all employees are set up and have the autonomy to do their best work, as well as have the balance to care for their health, family and life outside of work. Overall, we trust our team and are focused on outcomes not outputs. Equal Opportunity Employer We celebrate and support our differences. We believe in the power of equality which is why we are an equal opportunity employer. Employment at Tilt is based solely on a person’s merit and qualifications related to their professional competence. Tilt does not discriminate against any employee or applicant because of race, color, creed, religion, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law. We comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity. You must be authorized to work in the US. #J-18808-Ljbffr Portland Seed Fund