Senior Coordinator, Credit & Collections

About this job CarMax is seeking a Senior Coordinator in Accounts Receivable at our Home Office in Richmond, Virginia. The Senior Coordinator position is responsible for supporting the team with general ledger management activities related to researching escalated or complex accounts. With limited guidance, this role is responsible for the daily analysis of outstanding receivables and/or liabilities to determine the appropriate execution method to send and/or secure funding. Daily, this position will need to blend both successful execution of their own deliverables as well as ensuring critical functions performed by other Accounts Receivable team members and internal business partners are completed both accurately & timely. Additionally, this position is responsible for month‑end accounting duties such as journal entries, account reconciliations, and business‑area specific reporting. Work Location and Arrangement: This role will be based out of the Richmond, VA Home Office Location and will be in office 4 days a week. What you will do – Essential Responsibilities Execute day-to-day account management procedures including analyzing and resolving complex exceptions to send and/or secure funds. Provide the team with guidance on outstanding receivables and liabilities. Help facilitate the resolution of complex variances and open items as well as identify root causes or trends that need to be addressed. Perform weekly trend analysis as needed or requested by leveraging established key performance indicators (KPIs) to make recommendations to Accounting Leadership for workload balancing with respect to specific business areas/general ledger accounts. Perform accounting functions, including reconciling general ledger accounts, and preparing journal vouchers monthly. Adhere to state, federal, and local laws as well as various regulations, company policies and SOX Controls regarding account management as well as business area specific processes. Communicate sensitive and complex information to customers, internal teams, and external partners. Serve as a point-of-contact to resolve questions for internal customers including team members, other internal departments, CarMax store associates, as well as external partners. Initiate process improvements based on root cause analysis to enhance and accelerate the funding and/or refund processes to mitigate compliance risk. Represent the team as needed or requested to support cross‑functional projects or initiatives. Communicate updates to the team and Accounting Leadership. Qualifications and Requirements Engage with customers to actively understand needs and deliver on customer commitments. Proven self‑starter capable of delivering exceptional results focus, problem-solving skills and attention to detail with minimal direct supervision. Communicate complex messages both written and verbally to a wide variety of audiences both internal & external as well as through varying communication channels – e.g., phone, system update, email, and/or letter. Ability to provide win‑win solutions while resolving escalated issues in a professional manner that is also timely and positive. Build and maintain relationships with internal and external business partners. Thinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is tailored to the situation; knowing when to partner with Accounting Leadership. Ability and willingness to adapt to change. Must be able to sit onsite, as requested, at CarMax’s Home Office in Richmond, Virginia. Education and/or Experience High school diploma or equivalent required; Bachelor’s degree in business a plus. 3+ years of business-related experience required, including 2+ years account reconciliation experience and managing accounts receivable or accounts payable highly preferred. Strong accounting skills including general knowledge of generally accepted accounting principles (GAAP) highly desirable. Experience in Cloud ERP solutions (e.g., Oracle) a plus. Intermediate level of Microsoft Excel required (e.g., Filtering, VLOOKUP, Subtotals, Shortcuts, Pivot tables). Proficient in Microsoft Word, PowerPoint, Teams, Outlook required. Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. #J-18808-Ljbffr