Office Assistant Senior

Office Assistant Senior

This Work Matters!

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities.

Join our team at Integrated Clinical Services, where we are dedicated to providing high-quality health services to those facing barriers to care. We envision a future where services are seamlessly integrated to support optimal health while reducing wait times and improving access for all. Our Dental Program is deeply committed to partnering with our community to ensure that underserved populations across Multnomah County receive essential dental education, prevention, and treatment services.

We are looking for a dedicated individual to join us as an Office Assistant Senior! In this role, you will be instrumental in managing complex clerical functions, coordinating outreach, supporting team meetings and training, and contributing to special projects that help our program thrive. This position offers a dynamic environment where you may work across different teams and locations under the direction and request of our Dental Clinic Supervisor.

As the Office Assistant Senior, you will:

• Develop, prepare, distribute and manage weekly and monthly reports; identify discrepancies and follow up with the Dental Clinic Supervisor to correct with staff as needed
• Distribute, collect and store work schedules/ time off requests per guidelines and policies.
• Assist Dental Clinic Supervisor with leading the work of administrative staff and provides back up to Front Desk.
• Provide feedback and recommendations for clinic work flows and process improvement; track and report out provider productivity.
• Under direction of the Dental Clinic Supervisor, oversee cash and cash equivalent handling procedures including petty cash, end of day (EOD) process, bus tickets, cab vouchers, and/or postage stamp management.
• Perform daily review of provider schedules and schedule forecasting or re-arranging in partnership with Dental Clinic Supervisor
• Triage patients need over the phone to determine and schedule appropriate appointments.
• Register eligible patients into electronic health record, including all demographic information, guarantor account, and insurance information; explain dental access program limitations, fee policy guidelines and financial obligation for receiving services.
• Schedule new patients into care across Health Department Primary Care and Dental systems.
• Contact potential clients assigned to Multnomah County by their insurance plan, but have not yet established care; provide outreach to previous clients to re-establish care in order to complete treatment plans.
• Coordinate and communicate with the School and Community Oral health team to connect clients from community-based outreach efforts with dental services; track contacts, no response and related actions into spreadsheets or other tracking systems.
• Build and maintain provider templates; work with Dental Program leadership and clinical systems staff to help develop and build options for provider templates based on established protocols.
• Research other dental programs and teams/groups for best practices to improve templates.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

To Qualify:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• Education/ training equivalent to the completion of the twelfth grade
• Three (3) to six (6) years of relevant office experience
• BLS CPR Certification within 30 days of hire
• Must pass a reference check

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience working with culturally and individually diverse groups
• Previous experience in Epic/Epic systems or other electronic medical and health records, etc.
• Excellent priority-setting and time management skills
• Experience or ability to synthesize information in order to independently solve problems or formulate recommendations
• Demonstrated ability to professionally and effectively communicate orally and in writing with a variety of people, answering questions and explaining technical information

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation:

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• An evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Background, reference, and education checks

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

• A completed online application.
• A resume that explains all related experience (paid or unpaid) and training in your resume.
• A cover letter that expands on your resume, addressing how you qualify for the position, and why you are interested in the role. Please include any dental experience you may have in your letter.

Note: The application, resume, and cover letter should demonstrate your work experience/ skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.

Additional Details:

Type of Position: This hourly position is eligible for overtime.

Type: Represented

FLSA: Non Exempt

Schedule: Monday to Friday, 6:30 am - 3:30 pm

Work Location: This position works onsite at Mid County Health Center, 12710 SE Division St Portland, OR 97236.

Serving the Public, Even During Disasters:

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and