Tech Cafe

Tech Cafe

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Tech Cafe to join their team onsite in Juno Beach, FL. This role will provide operational support for our client's desktop and network environment including: Microsoft Windows-related activities, Microsoft Active Directory, LAN and WAN infrastructure activities, and handheld computing devices. This position is unique in that it is not only a technical position but also requires a high degree of customer focus and contact that ultimately generates high customer satisfaction. This position is responsible for identifying new issues and trends, determining the root cause of issues, and quickly resolving them.

Duties and Responsibilities:

• Provide mobile device support (iPhone and Android)
• Troubleshoot tablets, phones, printers, and scanners
• Work with end users to survey existing software and files for transfer to new machine
• Interpret and execute tasks using technical instruction
• Image workstations and laptops using corporate imaging software while following all technical guidelines
• Utilize diagnostic tools to troubleshoot computer / network issues

Skills and Qualifications:

• Minimum 3+ years of proficient desktop and / or walk-up experience with technical skills
• 4-year college diploma or university degree in computer science, management information systems, or equivalent experience desired
• Expertise in Microsoft Windows 10 and Office 365 troubleshooting and configuration
• Ability to troubleshoot problems arising from Windows 7 to Windows 10 migrations
• Understanding of TCP / IP
• Understanding of Bit locker
• ServiceNow and ITIL knowledge - Preferred but not required
• Knowledge of Active Directory users and computers
• Experience supporting an enterprise environment
• High level understanding of ODBC connections and configuration of ODBC Data sources with the ability to troubleshoot connection problems from workstations to data sources and clearly report issues to software / file owner for resolution
• Ability to add printers, drivers and other peripherals as needed
• Break-fix experience on laptops and desktops
• Workstation and laptop hardware components experience with Dell & Lenovo preferred
• Hands-on software and hardware troubleshooting experience
• Excellent troubleshooting skills
• Good time management skills
• Works with minimal supervision in a fast-paced environment
• Outstanding customer service and focus skills
• Experience working both independently, and in a team-oriented, collaborative environment is essential
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Proven analytical and problem-solving abilities

Wage Range: The rate for this position is between $19.50 - $26.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.