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Customer Care Leader: Build & Scale KPI-Driven Team

Liberty Waste Solutions

Liberty Waste Solutions is seeking a hands-on Customer Care Manager to build and lead our Customer Care function across multiple locations within our North Carolina service footprint. You will design KPIs, standards, training, reporting, escalation workflows, and accountability to deliver a consistent customer experience. The ideal candidate will coach teams, resolve issues, and partner with Sales, Dispatch, Billing, and Operations to implement measurable process improvements. #J-18808-Ljbffr Liberty Waste Solutions

Vacancy posted 4 days ago
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