Front Desk Clerk - Part time

Job Description

Work for a winning team that now offers Day One Team Member Benefits and Daily Pay*! We are pleased to extend benefits eligibility to part-time Team Members.

Do you enjoy helping guests and owners make memories of a lifetime? At Hilton Grand Vacations our goal is to make someone's day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect.

Join the team at Hilton Grand Vacations on the Boulevard as a Front Desk Agent and be a part of one of the most outstanding and family-inspired Las Vegas timeshare resorts. Located on the north end of the Las Vegas Strip, our 1228-room resort boasts of large multi-bedroom suites and a stunning design!

Here's why you will love It here:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart. Responsibilities include:

What will I be doing?

• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Ensures accurate charges and credit are posted and payment is collected.
• Handles credit card and cash transactions and responsible in balancing any cash related postings.
• Issue safety deposit boxes to the guest and owner as needed and control room key while upholding guest and owner's privacy, security and confidentiality.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Other tasks may be asked by management as needed.

What are we looking for?

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• 6 months of previous Front Desk/ Guest Services experience
• High School Graduate or Equivalent
• Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
• Ability to multi-task responsibilities and prioritize duties to organizational demands
• Prior credit card transactions and data entry experience required.
• Ability to work varying hours and shifts, including weekends and public holidays
• Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodations

Preferred, but not required:

• Bilingual

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

What will I be doing?

• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Ensures accurate charges and credit are posted and payment is collected.
• Handles credit card and cash transactions and responsible in balancing any cash related postings.
• Issue safety deposit boxes to the guest and owner as needed and control room key while upholding guest and owner's privacy, security and confidentiality.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Other tasks may be asked by management as needed.

Qualifications

What are we looking for?

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• 6 months of previous Front Desk/ Guest Services experience
• High School Graduate or Equivalent
• Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
• Ability to multi-task responsibilities and prioritize duties to organizational demands
• Prior credit card transactions and data entry experience required.
• Ability to work varying hours and shifts, including weekends and public holidays
• Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodations

Preferred, but not required:

• Bilingual

About Us

What makes Hilton Grand Vacations unique?

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.

Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.

About the Team

Be the heart of exceptional guest experiences by joining our resort operations teams. In each of our roles, from administration to recreation, you'll be making people's day every day. Whether you're creating a beautiful atmosphere at our properties and resorts, or delivering a warm and friendly spirit that ensures each interaction with our Club Members and guests is a special one-your role on our resort operations Team will be essential in making lifetime memories for our guests.