Commercial Lines Insurance Account Manager

Job Description

Job Description

What we’re good at

We are one of the top independent insurance agencies in the area. We’re proud to have built a reputation on integrity and first-class service among our clients, partners, and the communities that we serve. We’re on a mission to build long lasting relationships with our clients, have a positive societal impact through our work, and build an inclusive culture where all people can thrive and do their best work.

Teamwork, personal excellence, and growth matters to us, and we know it matters to you, too! When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork.

When you join us, you can expect:

• Competitive compensation

• Work-life balance and employee well-being

• A supportive, diverse, people-first culture and mindset

• A voice at the table to create constructive change and work on purposeful products

• Time dedicated to professional development

  Department: Commercial Lines

Job Purpose: Sales and service of commercial lines business in accordance with objectives and procedures outlined by the agency.

Organizational Relationship: Responsible to the Commercial lines department manager

Minimum Educational Requirements: high School Diploma, College courses

Minimum Job Qualifications:

a. Minimum 3 years insurance experience

b. Experienced with AMS 360

c. Hold and maintain P/C license

d. Strong organizational and time management skills

Responsibilities:

a. Coordinate , maintain and manage agency Commercial lines accounts via the procedures and process as directed by agency

b. Review renewals, recommend coverages and bind business according to agency policies and procedures

c. First point of contact for any issues, problems or concerns for current customers

d. Maintain direct communication with underwriters

e. Attend weekly or daily huddle meetings for good communication

f. Accuracy of work, low frequency with no repetitive errors

g. Pursue programs for personal and professional development

h. Other duties assigned by management

Duties:

a. Respond to questions or complaints from customers

b. Bind new business and recommend coverage, cross sell on renewal business

c. Maintain agency service standards

d. Handle and process claims with in department

e. Review and respond to company and client correspondence

f. Maintain good working relationship with co-workers

g. Remarket renewal business as necessary to maintain customer satisfaction

h. Company interface