Hotel Front Desk Guest Services Agent

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Be...

• an Innovator
• a Motivator
• a Leader
• a Team Player

* Most of all,

• Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies. Get to know us at and see why we believe, 'It's Better at Baywood!'

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Join us as the Guest Service Representative at the Brand New Homewood Suites- Metairie! If you are a Guest Service Representative who leads by example, is a team player, and loves to give back to the community... WE WANT TO HEAR FROM YOU! We are excited to offer a $1,000 progressive sign-on bonus!

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Summary Responsible for being the "face" of the hotel by providing flawless customer service; creating a memorable guest experience; and ensuring 100% guest satisfaction that is legendary throughout the industry.

• Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.
• Coordinates the delivery of guest services by other hotel departments and outside businesses.
• Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person, and via the franchise system.
• Assists guests upon arrival and handles check-in procedures swiftly and accurately.
• Handles check-out procedures swiftly and accurately and assists guests on departure.
• Maximizes room revenue and occupancy levels through suggestive selling.
• Has knowledge of marketing programs applicable to the hotel, local area, and all hotel functions and outlets, and properly presents the programs to guests.
• Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit. Operates the department's cash register.
• Maintains information and communication sources such as room rack, telephone information rack, log book and franchise directories.
• Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, and the paging of guests.
• Operates the franchise terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy.
• Participates in the guest registration area each day during peak activity.
• Maintains procedures for credit control and handling of financial transactions.
• Maintains procedures for security of monies, guest security and emergency procedures.
• Receives departmental-related guest complaints and ensures corrective action is taken.
• Performs other assignments as requested.
• Participates in the MOD Program.
• Ensures prompt payment of travel agent commissions on a daily/weekly basis.
• Maintains departmental communication through the effective use of staff meetings, log books, and bulletin boards.
• Interviews, selects, and trains all Front Office staff, including an on-going program for orientation and development of each employee.
• Establishes and maintains an appropriate level of community involvement.

Job Specifications Physical Demands : Requires ability to stand for long periods of time; walking to a significant degree. Must have ability to communicate both orally and in writing to guests and members of the Front Office staff.

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Environmental Conditions : Inside: protection from weather conditions, but not necessarily from temperature changes.

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Essential Skills : Requires familiarity with applicable franchise front desk standards and procedures. Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk (Reservations, Guest Registration, Concierge Services, Bell Services, Telephone Services, Guest Accounting/Night Audit). Must possess management/supervisory knowledge skills and ability. Must possess excellent public relations skills and ability to handle/resolve guest complaints. Requires management/supervisory skills as well as skill handling guest relations.

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Educational/Vocational Preparation : High school graduate or equivalent. Previous hotel front office experience preferred; however, ability gained through 2+ years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount
• Referral program

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Work Location: In person