Service Architecture Engineer

Sunnyvale, California, United States Operations and Supply Chain

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.The ACE team within AppleCare Engineering ensures every Apple product meets the highest standards of repairability — from concept through end of life. We work at the intersection of product design, regulatory compliance, and manufacturing, shaping how millions of devices will be serviced worldwide. We're seeking a Service Architecture Engineer to evaluate hardware designs for serviceability and drive technical improvements that reduce repair time and complexity.

Description

In this role, you will conduct repairability assessments at key product milestones, partner with design teams to improve serviceability, and develop repair procedures that enable efficient, high-quality service. You'll work across iPhone, iPad, Mac, Watch, and Vision product lines — seeing products before they launch and influencing decisions that affect how they're repaired for years to come.The ideal candidate has a demonstrated track record of running multiple simultaneous projects, communicating results to peers, leadership, and 3rd parties. The person filling this position will be a hands-on, focused, and self-motivated engineer with excellent technical and organizational skills, and a strong desire to succeed in a challenging environment.

Responsibilities

• Develop, implement, and document serviceability standards for Apple products
• Drive Design and Regulatory standards and relations that impact the business
• Conduct repairability assessments at POR, EVT, DVT, and PVT milestones to identify service risks and recommend design improvements
• Perform teardown and disassembly analysis to evaluate repair accessibility and identify cycle time bottlenecks
• Develop and validate repair procedures and SOPs for software-involved service processes
• Evaluate adhesive systems, fasteners, and fixture designs to improve repair quality and efficiency
• Work with cross-functional teams to evaluate, inform decisions, explore risks, and explore mitigation options prior to design commitment
• Support regulatory compliance by documenting repair procedures and verifying disassembly requirements
• Partner with product design, manufacturing, and factory teams to ensure service considerations are incorporated early in development
• Design new processes in line with hardware graphics requirements, operating management as needed

Minimum Qualifications

• 5+ years of experience in hardware service engineering, mechanical engineering, or manufacturing engineering
• Hands-on experience with product disassembly, repair procedures, or DFM/DFA analysis
• Strong analytical skills with experience using data to identify problems and measure improvements
• Ability to read and interpret technical drawings and CAD models
• Excellent communication skills with ability to influence cross-functional partners
• BS in Mechanical Engineering or similar

Preferred Qualifications

• Proven ability to work both independently and collaboratively with myriad partners
• Highly effective communicator, strong in both spoken and written skills; sharp interpersonal skills with understanding of how to reach varied audiences in a climate of debate
• Experience with consumer electronics repair or service operations
• Familiarity with adhesive technologies, fastener systems, and modular design principles
• Experience with CAD tools (NX, SolidWorks, or similar)
• Knowledge of regulatory requirements including EU Ecodesign, right-to-repair legislation, or environmental compliance standards
• Executive presence — comfortable presenting to senior leadership with hunger for collaboration and courage towards problem-solving
• Calm under fire, high complexity, fast-paced environments
• Ability to travel up to 10% of the time; our positions require periodic travel to address and anticipate global needs

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $207,400 and $311,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

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Apple accepts applications to this posting on an ongoing basis.