Customer Outreach Specialist

Customer Outreach

We're looking for a Customer Outreach to support our sales team and strengthen relationships with our customers and vendors. This role blends customer service, organization, and data tracking to help the team succeed. This is a great role for someone with strong customer service and communication skills who is interested in learning more about sales and the construction equipment industry. You'll work alongside experienced salespeople while developing your own product knowledge, customer relationships, and sales skills.

What You'll Do:

• Provide excellent customer service (a must!), mainly over the phone, approximately 40-50 phone calls daily
• Connect with existing and potential customers to gather information, identify needs, and maintain relationships
• Call vendors to verify information and ensure accuracy
• Assist the sales team with follow-ups, lead updates, and customer touchpoints
• Help identify and qualify potential sales leads before passing opportunities to the appropriate salesperson
• Enter and manage data in HubSpot CRM
• Learn our equipment, applications, customers, and industries through ongoing training and hands-on experience
• Update and analyze data from the ERP system to support sales and reporting
• Track and analyze response rates and the effectiveness of different outreach strategies
• Keep customer and vendor records accurate and organized

How Success Is Measured. This is a measurable, activity-driven role. Performance includes:

• Consistent phone and customer outreach activity
• Quality and accuracy of CRM records
• Customer follow-up and responsiveness
• Leads and sales opportunities developed
• Support and collaboration with the sales team
• Growth in product and industry knowledge

What We're Looking For:

• Customer service experience is required
• Strong communication skills and confidence speaking with customers by phone
• Comfortable making a high volume of outbound calls
• Organized and detail-oriented
• Comfortable learning new software and maintaining accurate data
• Experience with HubSpot or another CRM is helpful
• Construction, equipment, or vendor experience is a plus, but not required
• Curious, proactive, dependable, and willing to learn
• Interested in developing sales and industry knowledge

Opportunity to Grow This position is designed to give someone exposure to customer relationships, sales, CRM systems, construction equipment, and the sales process. Strong performers can develop additional responsibilities and pursue opportunities within our growing sales organization. PDQuipment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation: $20.00 - $25.00 per hour