Patient Coordinator

Open — South Shore Health has a posting for this job. Posted 20 Oct 2026. This posting

PATIENT COORDINATOR

Opens southshorehealth.wd5.myworkdayjobs.com. Talentify has not checked who owns that address. You apply there — Talentify never asks for an account or a CV. About this job If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Number:

R-23114

Facility: LOC0012 - SSMC Womens Ctr Med Surg 51 Performance Drive51 Performance Drive Weymouth, MA 02189 Department Name: SMC OB Gyn Status: Budgeted Hours: 36 Shift: Day (United States of America) Acts as the initial point of contact for all patients, schedules appointments, registers and orients all new patients, submits patient information, coding and billing for services provided. This position is responsible for providing excellent customer service and compassionate care. Compensation Pay Range: $19.10 - $27.30

1 - CUSTOMER SERVICE/CHECK –IN

a. Acts as a positive role model to other staff, encouraging others to interact with customers, engage in conversation and express interest b. Proactively greets customers by name and with individualized interest c. Follows through on messages to be sure to keep entire team informed of issues as needed d. Independently initiates and follows through with service recovery process while keeping all team members informed as needed e. Monitors patient flow and attendance throughout the day frequently checking the waiting area and keeping patients informed of delays as needed f. Acknowledges customer arrival at the desk promptly and courteously g. Fosters a pleasant and professional office environment in keeping with Culture of Service Excellence standards h. Answers telephones by the third ring, using department accepted greeting and in professional tone in accordance with the hospital’s telephone etiquette standards i. Checks phone messages each hour and responds to call within same business day

2 - PRE-REGISTRATION AND REGISTRATION

a. Ensures complete collection of referral information, including accurate patient demographics per department standard. b. Ensures accurate registration of insurance information and communicates to patient in a confidential manner. c. Completes registration and data entry of admission by selecting correct MR number and account number. d. Demonstrates ability to determine acceptability of physician’s order with regard to clarity of diagnosis, appropriateness of discipline ordered, appropriate date, treatment plan in accordance with injury and initiates process to obtain corrected order e. Demonstrates independence, proficiency and accuracy with admission process, ensuring regulation compliance f. Orients new patients to essential program guidelines and expectations (Cancellation and no shows policy, copayment, etc.) g. Informs patient of their rights and responsibilities, HIPPA and completes all required documentation for a complete registration h. Accurately prepares new patient chart according to departmental standard. i. Consistently and independently detects and corrects errors in patient charts according to department standards j. Actively seeks out opportunity to act as a mentor to other staff with regard to pre -registration and registration process accuracy

3 - SCHEDULING APPOINTMENTS

a. Accurately and efficiently able to link cases from the Epic system to the Raintree system b. Able to accurately and independently complete a full set of appointments including single discipline, multiple discipline, both land and pool according to scheduling standards c. Accurately cancels and reschedules when possible, all cancelled appointments at time of message received d. Communicates with all appropriate staff in a timely manner any conflicts or difficulty scheduling visits e. Consistently cooperates team wide to meet any scheduling needs f. Uses creative approaches to solve scheduling difficulties and maximize optimal utilization of resources and timely access to service. g. Actively seeks out opportunity to act as a mentor to other staff with regard to the scheduling process

4 - CO-PAYMENT COLLECTION

a. Actively pursues co-payment at time of visit through use of scripting as established by department standard b. Consistently identifies and corrects errors in co-payment ledger for accurate delivery to cashier

5 - DAILY ASSIGNMENTS AND LONG-TERM PROJECTS

a. Efficiently manages work schedule to accomplish assignments and activities before deadline b. Works independently with infrequent need for supervision c. Informs supervisor when not able to meet deadline

6 - TECHNOLOGY:

a. Accountable to respond to pagers/email according to department standard b. Accepts changing environment as technology advances, willing to learn new techniques and equipment c. Receptive to changes in department work processes and practices d. Seeks appropriate guidance for new techniques e. Offers suggestions for change to improve department f. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization. g. Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

7 - PATIENT INTERACTION:

a. Demonstrates professional courtesy in all interactions with patients, family and coworkers. b. Answers all questions in a polite, professional manner or finds someone who can answer the question. c. Able to handle difficult patients or situations in a calm, professional manner. d. Able to report issues/concerns using the chain of command.

8 - DEPARTMENT WORKFLOW AND OPERATIONS:

a. Prints, reviews and inquires about all department specific reports as needed b. Completes hand off communication with each shift change or time away from the front office c. Able to complete weekly/monthly assignments according to rotating schedule d. Follows schedule for retrievex process e. Assists with ordering of supplies f. Assists with taking minutes according to rotating schedule

9 - DAILY OFFICE FUNCTIONS:

a. Able to perform multiple work tasks efficiently and effectively b. Able to maintain a high level of concentration at all times c. Able to be able to identify within themselves when they may need time away from the front desk and to find the appropriate coverage d. Participate in professional and appropriate conversations while at the front desk or while in the area of patients/family members e. Able to work under pressure and to maintain composure during stressful situations f. Able to provide a high level of service for all interactions at the front desk g. Able to complete tasks according to assigned deadlines h. Utilizes critical thinking and problem solving in day-to-day operations as well as in emergent situations. i. Communicates appropriately and effectively following chain of command. j. Demonstrates dependability and flexibility in meeting scheduling needs of the department.

10 - DISCHARGES:

a. Reviews discharge list created by clinicians and discharges patients in an accurate and timely manner. i. Records discharged charts in Retrievex according to Retrievex workflow process. Minimum Education - Preferred High School Diploma preferred. Minimum Work Experience One to two (1–2) years healthcare office experience required. Required additional Knowledge, and Abilities Strong customer service skills both in person and by telephone required. Prior Epic experience for scheduling and registration preferred. Previous interactions with patients and families preferred. Monday, Tuesday, Thursday, Friday 7:30AM-5:00PM Responsibilities if Required: Education if Required: License/Registration/Certification Requirements: What do Healthcare Support & Administrative jobs in Massachusetts pay? Talentify has no pay figure for this posting. The lines below are about Healthcare Support & Administrative jobs on Talentify in Massachusetts as a group, computed by Talentify's job index across their postings. They are not the pay for this job. Of the 419 Healthcare Support & Administrative jobs on Talentify in Massachusetts, 215 list pay per hour. Taking the midpoint of each listed range, the middle half pay 20.50–23.85 USD per hour and the median is 22.19 USD per hour. 188 of these 215 name no currency; they are counted as USD because the jobs are in the United States. Pay as employers listed it, not adjusted or verified. Updated 2026-10-22. Computed on 2026-10-22 from the pay in 215 listings. Also open at South Shore Health South Shore Health's other jobs that have a page here. Each page says open or closed for itself. Patient Coordinator jobs in Massachusetts at other employers Pages on Talentify for this job in Massachusetts, at employers other than South Shore Health. Each page says open or closed for itself. Aspen Dental Jobs · Plymouth, Massachusetts Aspen Dental Jobs · Dedham, Massachusetts Aspen Dental Jobs · Raynham, Massachusetts This page remembers. 1 posting recorded. Opens southshorehealth.wd5.myworkdayjobs.com, after a short hand-off page here. One page per job at this company, in this place. Open or closed, it says which. Open: the posting you see is the one you apply to, on the employer's site. No account here. Closed: the page stays, keeps this job's history, and turns back to Open when the employer posts it again. State comes from Talentify's job index. Closures are checked every hour and every page is re-read at least daily, so a change on the employer's side can take a day or more to show here. 1 posting recorded. computed from 4 events, 2026-10-21 to 2026-10-21. #J-18808-Ljbffr South Shore Health