Facilities Manager

At Petfolk, we're reshaping veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them.

The Role

As Facilities Manager, you'll own day-to-day facilities operations across every Petfolk pet care center (PCC). Petfolk has centralized facilities decision-making intentionally. This role serves as the day-to-day owner of facilities operations, vendor coordination, and landlord accountability across the portfolio while operating within established standards, approval thresholds, and strategic direction set by the Petfolk Development team. You'll have real authority and clear ownership. You'll also operate within a structured framework of standards, approvals, and accountability. The right candidate thinks like an owner, moves with urgency and precision, and is energized by building infrastructure that supports a company growing as fast as we are.

What You'll Do

Facilities Operations Management

• Serve as the day-to-day owner of physical facilities needs across all Petfolk PCCs - responsible for the condition, functionality, and operational capabilities of each location
• Develop and manage preventative maintenance programs for facility-related building systems and infrastructure, including HVAC, plumbing, electrical, roofing, life safety systems, doors, and other building components.
• Monitor facility infrastructure and utility performance across the portfolio, coordinating investigations, repairs, and landlord or vendor accountability when issues arise.
• Manage the full lifecycle of facilities requests: intake, triage, vendor dispatch, scope approval, work completion, and closeout - ensuring nothing falls through the cracks and care teams are kept informed throughout
• Own the facilities ticketing system - maintain clean, current, and organized records of all open and closed work orders across the portfolio
• Make repair-versus-replace decisions, authorize spend within approved thresholds, and escalate appropriately; care teams are not expected to manage these independently
• Respond to facility emergencies and after-hours escalations, including weekends and holidays as needed
• Partner with internal teams to project manage facilities-driven improvements across the Petfolk portfolio - including interior refreshes, flooring, and other capital or cosmetic work driven by location age, condition, or brand standards

Financial Stewardship

• Provide recommendations and data to support facilities budgeting and forecasting efforts; monitor portfolio spend, track budget performance, and ensure facilities expenditures remain aligned with approved financial plans.
• Manage and oversee PCC-level facilities spend; review and validate invoices prior to payment; identify billing discrepancies and cost recovery opportunities

Vendor & Landlord Management

• Serve as Petfolk's primary day-to-day point of contact for landlord-related facilities matters, including maintenance responsibilities, building systems, utility concerns, service interruptions, and lease-obligated repairs, escalating matters as appropriate within the Development team.
• Manage existing vendor relationships nationwide; build a centralized vendor tracking system; evaluate performance, close gaps, and source new partners as the portfolio grows
• Interpret lease agreements to identify landlord obligations; pursue cost recovery and maintain documentation of claims, disputes, and unresolved issues

Construction Partnership

• Partner closely with the Construction team on new hospital openings, facility readiness, and the transition from construction to ongoing facilities operations.
• Serve as the primary facilities partner for post-opening facility issues, helping identify, document, triage, and coordinate resolution of construction-related items in collaboration with the Construction teams.
• Maintain close coordination with the Construction team during the GC warranty period to ensure facility-related issues are appropriately routed, documented, and resolved through the proper channels.

Systems, Reporting & Continuous Improvement

• Maintain accurate facilities reporting and provide regular updates to leadership on portfolio performance, vendor accountability, operational risks, and budget adherence.
• Accountable for meeting established facilities performance metrics, including responsiveness, resolution timelines, preventative maintenance execution, vendor performance, and financial stewardship.
• Build SOPs, escalation pathways, and preventative maintenance programs that support a growing multi-site portfolio.
• Identify recurring issues and opportunities for operational improvement, standardization, and cost savings.

Who You Are

• Exceptional judgment - repair vs. replace, landlord vs. vendor, speed vs. cost; knows which lever to pull and when
• Strong ownership mentality - follows through, closes the loop, and proactively keeps leadership informed
• Financially literate - evaluates proposals critically, tracks spend against budget, identifies cost recovery opportunities, and understands the financial impact of facilities decisions.
• Highly organized and detail obsessed - catches discrepancies others miss; nothing slips through
• Proficient in AI tools, Google Sheets or equivalent, and facilities / ticketing platforms - builds and maintains systems without analyst support
• Clear, professional communicator - effective with landlord reps, vendors, care teams, and leadership alike
• Calm under pressure, naturally proactive, and accountable across a seven-day operating week

Education & Experience

• 3-5 years in facilities management, multi-unit operations, property management, construction, or a related field
• Multi-site experience strongly preferred - retail, healthcare, veterinary, restaurant, dental, urgent care, or hospitality
• Construction or facilities background preferred but not required; judgment, financial accountability, and drive matter most
• Ability to read commercial leases and identify landlord vs. tenant obligations preferred
• Working knowledge of commercial building systems a plus

Work Environment & Travel

• Fully remote with travel as needed to pet care centers, vendor meetings, new hospital openings, and Petfolk HQ - up to 30%
• Requires a dedicated workspace with reliable internet; regular communication via video, phone, email, and facilities platforms
• Petfolk Pet Care Centers operate seven days a week, including certain holidays when Petfolk HQ offices may be closed. While this role follows a standard full-time work schedule and is not expected to work every weekend or holiday, the Facilities Manager is accountable for ensuring appropriate support systems, vendor coverage, and escalation pathways are in place to address urgent facilities issues across all operating days.

Physical Requirements

• Ability to remain stationary for extended periods while working at a computer
• Ability to walk and inspect facilities during site visits

Compensation

• Base Salary: $90,000-$100,000