Leisure Sales Manager

Leisure Sales Manager

The Leisure Sales Manager promotes and sells to the leisure market in the East Coast and Southeast regions of the United States, and the international LATAM market for the property. Candidates should possess the ability to penetrate organizations' hierarchy and establish travel agency relationships beyond basic contacts. This position requires a high degree of independent judgment, entrepreneurial thought, discretion, strategic decision-making skill, and managing confidential information of the property. The ideal candidate will have 3+ years of leisure sales experience in a luxury setting carrying existing agency relationships. Has the ability to be a Public Ambassador for Four Seasons Hotels.

Onsite preferred. Willing to consider remote with travel to the resort periodically (location dependent).

In collaboration with the Commercial Director, and the Director of Sales, the Leisure Sales Manager will play an integral role in the development and execution of an annual integrated plan comprised of strategies that support the Resorts and Private Villas & Residences business objectives. Through strategic thinking and execution, increasing awareness and visibility of the Resort, its offerings, and contributing to increasing revenues. Bi-lingual in Spanish highly preferred.

Responsibilities include:

• Actively sell and manage key accounts as #1 priority.
• The ability to monitor and identify current and future business trends to ensure profitable sales in periods of low and high demand.
• The ability to negotiate and achieve maximum revenue/profit potential for the Resort while satisfying client's needs.
• Management of sales travel, trade shows, and sales/marketing expenditures.
• Support, communicate, and highlight Resort customers in-house to promote goodwill and foster additional business, repeat bookings or referrals to other Four Seasons Hotels & Resorts.
• Represent the Resort with customer interactions, operational questions, challenges, and issues.
• Business development, active prospecting, sales calls, and management of leisure travel agents, wholesalers, and consortia to increase visibility of the Resort to grow and maintain market segments in accordance with the objectives established in the Marketing Plan.
• Help manage and mentor the efforts of the Leisure Sales Associate onsite through effective oral and written communication.
• Meet and entertain clients, some of which will require travel.
• Enhance the Resort's and Private Retreat's image and stay abreast of the competition, new developments and sales methods and techniques in the private residences industry to maximize sales and profitability.
• Manage and nurture direct relationships with Preferred Partner, AmEx/ FHR, Chase, Internova, and Virtuoso travel advisors to ensure reliability and efficiency for future and repeat guests.
• Organize and conduct sales site tours and travel agent familiarization of site inspections to assist with awareness and in turn, help increase revenue.
• Curates personalized and meaningful experiences for the Private Villas & Residences, clientele and repeat guests.
• Continuously monitor, present, and communicate current and forecasted financial/business performance.

Qualifications include:

• Be a sound analyzer and problem solver.
• Excellent writing, presentation, and communication skills, with a strong sense of quality and a creative mindset.
• A high degree of independent judgement and discretion on decision making and managing confidential information.
• Ability to multi-task effectively, managing multiple projects while cognizant of deadlines and priorities.
• Develop and use good business acumen and be a good "business operator."
• The ability to be vigilantly attentive to detail, monitor quality, and be obsessively service oriented.
• The ability to be versatile, flexible, show stress management, manage criticism, and manage conflict effectively.
• The ability to be a Team Player.
• The ability to have interpersonal sensitivity.
• The ability to be a Public Ambassador for Four Seasons Hotels & Residences.
• The ability to respond properly in any hotel/Private Retreat emergency or safety situation.
• Proven relationships in the luxury leisure travel industry.
• US Work authorization and fluency in English required. Bi-lingual in Spanish is preferred.

What We Offer:

• Salary Range: $80k - $90k base
• Sales Incentive Plan
• Benefits: Medical, dental, and vision insurance
• PTO and Holiday Pay
• Winter Season Lifestyle Benefit; paid as end of season bonus
• 401k participation with company matching program
• Discounted stays at Four Seasons worldwide, subject to availability. Culinary, retail and wellness experiences at special rates.
• Employee Cafeteria available for meals
• Be yourself and become a member of a work family that cares about you and invests in your development.
• Elevate your craft here and abroad! Seasonal "Task Force" opportunities are available.
• Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned.

This is a full-time position. The ideal candidate must be willing to work flexible hours and days of the week to support the essential functions of the department and division.