Customer Service & Communications Manager

Location:

Eagle's Trace by Erickson Senior Living

Join our team as a Customer Service Manager, overseeing our communications and general services team. In this role, you will deliver timely solutions, build relationships with staff and residents, and ensure the team provides exceptional, personalized service and communication.

Compensation: Commensurate with experience, starting at $67,000 annually

What we offer:

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options

• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law

• 401k for all team members 18 and over with a company 3% match

• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age

• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices

• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

How you will make an impact:

• Partner with the Director in developing, tracking, and analyzing quality control measures and data to ensure that each department supervised, delivers quality service in an efficient manner

• Collaborate with the Director in ensuring that all departments under their leadership meet financial and general reporting goals and deadlines

• Study budget control patterns in order to establish improved financial conditions

• Lead the entire Division’s review and resolution of resident complaints and ensure timely and appropriate responses to resident suggestions

• Provide timely performance appraisals and administer disciplinary steps related to problems with staff, up to and including termination

• Coordinate training, succession planning, and career development initiatives for all members of the departments supervised

• On-call for any problems that may arise

What you will need:

• Minimum of 3 years’ experience in customer service management or related field

• Office experience required, experience with Microsoft Office, Word, Excel, Access strongly preferred

• Experience in facilities management is preferred

• Previous experience with providing service to the general public, specifically seniors preferred

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Eagle’s Trace is a beautiful 70-acre continuing care retirement community in West Houston, Texas. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Eagle’s Trace helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.