Front Office Manager
Full-time
Courtyard The
Front Office Manager
Courtyard by Marriott Richmond Berkeley
Richmond, CA
Full-time
Job Overview
Courtyard by Marriott Richmond Berkeley is seeking an experienced and service-driven Front Office Manager to oversee front desk operations while supporting financial processes including accounts receivable and invoicing. This role is ideal for a hospitality professional who excels in guest service, team leadership, and operational organization, including managing group reservations and coordination.
Responsibilities
- Oversee daily front office operations, including front desk, guest services, and night audit
- Lead, train, and mentor front desk associates to deliver outstanding guest service
- Ensure efficient check-in/check-out processes and resolve guest concerns professionally
- Maintain compliance with Marriott brand standards and company policies
- Create and manage staff schedules, payroll, and coverage
Team Leadership & Culture
- Promote a positive, inclusive, and high-performing work environment
- Drive team engagement, morale, and retention through coaching, recognition, and feedback
- Lead by example in professionalism, service, and teamwork
- Conduct staff meetings, training sessions, and performance evaluations
- Support employee development and address concerns proactively
Group Reservations & Coordination
- Oversee group reservations, room blocks, and special booking requirements
- Review and execute group resumes (event details / rooming lists / billing instructions) to ensure accuracy and readiness
- Coordinate with sales and event teams to ensure seamless group arrivals and departures
- Monitor group pick-up, rooming lists, and last-minute changes
- Ensure proper billing setup, routing, and guest experience for group stays
Financial & Administrative Duties
Manage accounts receivable (AR), including tracking outstanding balances and follow-ups
Prepare and process invoices for corporate accounts, group bookings, and extended stays
Ensure accurate billing, folio reconciliation, and guest account management
Coordinate with accounting on payments, discrepancies, and reporting
Handle cash management, audits, and front office financial reporting
Monitor guest satisfaction scores and online reviews; drive improvements
Collaborate with housekeeping, maintenance, and sales teams for seamless operations
Qualifications
- 2+ years of front office supervisory or management experience in hospitality
- Experience with group reservations, billing, and hotel accounting functions (AR/invoicing) required
- Strong leadership skills with a focus on team engagement and culture
- Familiarity with hotel PMS systems (Stay PMS, FOSSE, Opera, or similar)
- Excellent communication, organizational, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Flexible schedule, including evenings, weekends, and holidays
- High school diploma required; hospitality or business degree preferred
Compensation & Benefits
- Competitive salary (based on experience)
- Health, dental, and vision insurance available
- Paid time off
- Marriott employee travel discounts
- Career advancement opportunities within the Marriott brand
About Us
Courtyard by Marriott Richmond Berkeley offers modern accommodations and exceptional service in the East Bay. We foster a welcoming environment for our guests and a collaborative, engaging workplace for our associates.
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Front Office Manager in Richmond, CA vacancy
- ...Permanent position for a FRONT OFFICE/OFFICE MANAGER in a federal dental clinic in San Rafaelm CA. They offer FULL benefits. They are open to what days and shifts you choose. They have morning and night shifts and are also open on Sunday. Hours open are Monday-Sunday...SuggestedPermanent employmentFull timePart timeWork at officeNight shiftDay shift
Mayday Dental Staffing
San Rafael, CAmore than 2 months ago - ...Front Desk Supervisor Oversee all front desk operations during PM shift, ensuring smooth and efficient service delivery. Lead, coach... ...of all pending issues. Supervise and hold front office team accountable for performance, attendance, and adherence to standards...SuggestedShift workNight shiftWeekend workAfternoon shift
DoubleTree by Hilton Hotel Berkeley Marina
Berkeley, CA23 hours ago $85k
...Residence Inn Berkeley Front Desk Supervisor Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and... ...and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London...SuggestedFlexible hoursPyramid Global Hospitality
Berkeley, CA1 day ago$20 - $27 per hour
...Alterations Manager At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style—or the career that's a perfect fit. We're looking for leaders with diverse...SuggestedFull timeShift workDavid's Bridal
El Sobrante, CA1 day ago$20 - $27 per hour
...and taking care of them with one of the highest customer service scores in retail! We Make Dreams Happen! The Alterations Manager leads all activities for the alterations room and reports to the Store Manager. The Alterations Manager assists the Store Manager in...SuggestedFull timeShift workDavid's Bridal
Pinole, CA23 hours ago- The Crescent Hotels Group in California is seeking a Front Desk Supervisor for the evening shift to oversee all front desk operations,... ...handling. You will coordinate with Housekeeping and Engineering, manage room moves and upsell opportunities, and ensure adherence to...Shift workAfternoon shift
$24.45 - $28.77 per hour
...Reservations Supervisor for proposed business to supervise a large Reservations department. Successful candidate will: Assist with managing, counseling, training, and scheduling Reservations staff. Manage daily operations of the Reservations Department. Monitor...Full timeLocal areaMV Transportation
San Rafael, CA1 day ago$27 - $29.7 per hour
...Healthcare Front Desk Coordinator Full Time | Monday – Friday + rotating Saturdays | 7:30 AM - 4:30 PM | Infusion Center-Based... ...expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone...Full timeMonday to FridayFlexible hoursIVX Health
Berkeley, CA3 days ago$16 - $35 per hour
Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout... ...during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and...Hourly payFull timeShift workNight shiftAfternoon shift$70.38k - $88k
...Hill Road, Palo Alto CA 94304 Responsibilities: Dining Room Manager A desirable opportunity exists for a highly accomplished professional... ...performing team *A strong systems orientation with Microsoft office skills and experience with a POS system *Effective...Work at officeVi Living
Oakland, CA4 days ago$23 - $27 per hour
...Front Desk Coordinator Healthcare / Outpatient Clinic (Part-Time) Location: San Rafael, CA Job Type: Part-Time (20+ hours/... ...Medical Receptionist to serve as the face and voice of our clinic, manage front office operations, and ensure a smooth, welcoming experience for our...Part timeImmediate startShift workDay shift$27 - $29.7 per hour
...Front Desk Coordinator Berkeley, California, United States Healthcare Front Desk Coordinator Full Time | Monday Friday + rotating... ...expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the...Full timeMonday to FridayFlexible hours$23 - $27 per hour
Front Desk Coordinator Company: Pelvic Path Position Type: Part-Time (20 Hours/Week) Pay Range: $23.00 - $27.00 / hour (commensurate... ...the face and voice of Pelvic Path. In this role, you will manage daily front-office operations, ensure a seamless scheduling experience for our...Part timeShift workDay shift$54.08k - $58.24k
...equity. Position Details Title : Front Desk Coordinator (Bilingual Spanish)... ...face of the WestCoast Children's Clinic office. In this role, you will oversee daily administrative... ...cross-departmentally for accuracy. Manage inventory, ordering, and ad-hoc requests...Hourly payFull timeImmediate startMonday to Friday$18.89 - $22.33 per hour
...is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities...Permanent employmentLocal areaFlexible hoursShift workNight shift- MarinHealth Medical Network seeks a Front Office Coordinator for the Larkspur location. The role emphasizes delivering an excellent patient... .... Responsibilities include scheduling, registering patients, managing charts in the EHR (EPIC), coordinating referrals, and ensuring...Daily paid
$25 - $25.33 per hour
...an unwavering commitment to innovation, quality, and continued growth. The overall objective and purpose of the Assistant Front Office Manager are to support the Guest Services Manager by leading the team in executing guest service-related responsibilities in order...Hourly payFull timeWork at office- A recruitment agency is seeking an Office Coordinator to serve as the first point of contact for visitors and support day-to-day office... ...with excellent communication skills. The successful candidate will manage office supplies, coordinate maintenance requests, and provide...Full timeWork at office
$60k - $81.55k
...and solutions in new accounts. - Reports customer activity to management identifying: customer requirements, competitive trends, and... ...required, plus 5 years of related experience. - Experience in office technology, business to business, outside sales experience. -...Full timeTemporary workFor contractorsFor subcontractorCasual workWork at officeLocal areaNight shiftCanon U.S.A., Inc.
El Cerrito, CA10 hours ago- ...Job Description Job Description Integral Senior Living (ISL) proudly manages care and lifestyle-focused Independent Living, Assisted Living and Memory Care communities across California and surrounding areas serving thousands of residents and families throughout the...Full timeFlexible hoursNight shift
- The Save Mart Companies is seeking a Store Manager for Food Maxx in San Pablo, CA to lead daily operations, drive sales, and upholdQuality retail standards. The role requires strong leadership, financial oversight, and the ability to implement effective store programs....
- Ross Stores, Inc. is seeking a Loss Prevention Specialist to maintain a safe, secure environment and deter theft at store entrances and on the sales floor, wearing the required uniform and presenting a confident, professional presence. You will partner with Store Leadership...
- Dollar Tree Stores INC is seeking an Assistant Store Manager to support store operations, customer service, and team development in Pinole, CA. This role assists with daily activities, merchandising, and staff supervision to ensure a high-quality shopping experience. The...
$150k - $170k
...transportation system; we’re creating a future where everyone, everywhere, has the freedom to move. Position Summary: The Accounting Manager will own the monthly close process end to end, lead and develop the accounting team, and help support audit. Reporting to the...Contract workLocal area$19.25 per hour
...Sales Floor Manager 505 San Pablo Avenue Albany California, 94706 $19.25 Position Description: Responsible for the oversight, leadership... ...customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check, where applicable for...Full timeWork experience placementWork at officeLocal areaRemote workFlexible hoursGoodwill San Francisco Bay
Albany, CA1 day ago$90k - $140k
Immediate Opening - Outside Sales Account Manager (Alameda, Contra Costa, and Solano Counties) Earnings: $90,000 - $140,000 Are you a... ...we want YOU on our team! What You'll Be Doing Your car is your office (Monday-Friday 8:00 AM -5:00 PM), and no two days are the same....Work at officeImmediate startMonday to Friday$18.25 per hour
...Service Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with... ...defuse conflicts among team members. Familiarity with Microsoft Office Suite. Prior experience with internal controls processes for...Hourly payWork at officeAll shiftsFlexible hoursShift workNight shiftAustin Community College
Oakland, CA3 days ago$65k - $75k
Job Summary We are seeking an experienced Inside Sales Account Manager for a direct hire opportunity in Richmond, CA. This role is ideal for a motivated sales professional who enjoys building client relationships, converting leads, managing accounts, and driving revenue...Base plus commissionTemporary work$75k
...sales that changes lives. A Day in the LifeThe Surgical Account Manager will be responsible for driving surgeon demand across the full... ...environment. Proficiency with CRM software (e.g., SF.com) and Microsoft Office Suite. Physical Job RequirementsThe physical demands described...Full timeContract workH1bWork at officeLocal areaImmediate startRemote workFlexible hoursMedtronic
Oakland, CA3 days ago$155.45k - $233.17k
...integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book... ...sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business...Live inLocal areaRemote workWorldwideFlexible hoursSquare Capital
Oakland, CA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Office Manager. Be the first to apply!
