Customer Service Representative

Bilingual Customer Service Representative

At Eversource, you'll be working for New England's largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire. Our team of almost 10,000 dedicated employees is passionate about providing superior customer service; and we are committed to our communities, the environment, and each other. You'll have a variety of opportunities to further your career, whether it's in customer service, the skill trades area, a corporate function or technical groups. Join us on this amazing journey to create a brighter future.

As an energy advisor you will resolve inbound telephone and/or electronic inquiries in a timely manner. This position will give you exposure to the evolving energy industry working independently and in a team setting. We offer a fast-paced environment, generous pay, healthcare, education reimbursement, retirement savings plan, and opportunities for career advancement.

Applicants interested in working in a 24/7-hour Call Center environment should apply. Customer Service Representatives are accountable for handling all customer service inquiries, via telephone, mail, Internet, video conferencing or in person, for existing products and services. The primary focus of this position is to insure timely resolution of customer inquiries.

The Customer Service Representative is responsible for preparing and maintaining any necessary records associated with the customer contact. The Customer Service Representative must have strong analytical, reasoning and negotiating skills, and must be courteous, tactful and exercise patience in dealing with customers, the general public and interfacing departments under difficult circumstances.

The Customer Service Representative must demonstrate the ability to recognize potential problems and take corrective action, respond, prioritize, document and follow customer requests through to completion. Qualified applicants must submit a resume with their application.

Incumbents must successfully complete company training for this position.

Illustrative duties include receiving initial calls, handling service outage inquiries, arranging for payment on overdue bills, collecting monies, resolving customer inquiries, and providing general information on public assistance programs.

This position reports to a Supervisor/Team Leader, who reports to the Department Manager. This position may also receive direction, training and coaching from a Senior Customer Service Representative.

Works within a normal office environment. Opportunity to participate in the Performance Based Work from Home Program. Required to work shifts and extended hours as necessary.

Location: Westwood, MA Starting Rate of Pay: $37.39

Minimum qualifications include passing Company approved SHL Customer Service Assessment, working knowledge of PC applications, and a High School Diploma or the equivalent. Excellent verbal and written communications skills desired in both English and Spanish. Ability to read, write and speak Spanish is a plus.

Competencies include building trusting relationships, managing and developing people, fostering teamwork and cross-functional collaboration, leading change, communicating strategic vision, creating an engaged workforce, focusing on the customer, and taking ownership & accountability.

Worker Type: Regular Number of Openings: 9

Emergency Response: Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement: Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor