ServiceNow Platform Developer

ServiceNow Platform Developer - IRM & CustomizationsBasic Requirements: Minimum 7+ years relevant ServiceNow experience. Total IT experience minimum 9 years. Comprehensive understanding and working experience in GRC/IRM domain and ServiceNow GRC module implementation, IRM application working experience. ServiceNow GRC certification is a plus. Design, develop, and configure ServiceNow IRM solutions including workflows, scripts, and integrations. Collaborate with GRC/IRM stakeholders to translate business requirements into technical solutions. Experience successfully implementing the ServiceNow GRC platform and processes leveraging the governance, risk, and compliance (GRC) framework. Strong knowledge and familiarity with risk, policy and compliance, audit and vendor risk management processes. Excellent verbal and written communication skills, ability to communicate clean, organized and thorough information and data appropriate for the intended audience. Experience and knowledge of GRC various functions and cross skilled is a plus. Proven experience as GRC developer or other GRC position. Development experience of a ServiceNow instance with handling of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions.Required Skills: Experience with ServiceNow IRM data models and security architecture. ServiceNow experience should include extensive scripting knowledge in ServiceNow, tool configuration, design work, technical configuration, and deployment. Strong knowledge of ServiceNow platform and scripting (JavaScript, Glide API). Mandatory GRC hands on experience at administrative experience. Able to work on configuration of the core applications such as Incident, Problem, Change, Service Catalog and workflows. Supported system integrations using web services and other web-based technologies such as XML, HTML, AJAX, CSS, REST/SOAP. Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS. Experience in working on Agile/Scrum methodology. Excellent communication skills. CIS GRC certification is a plus. CSA certification mandatory.Responsibilities: (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.