Onboarding Specialist

Job Description

Job Description

Job Title: Onboarding Specialist

Location: Minneapolis, MN 55402

Duration: Contract - 6 months

Pay Range: $20/hr $21/hr (W2)

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an Onboarding Specialist to lead end-to-end onboarding from pre-employment through post-hire. The ideal candidate will have strong experience in I-9 compliance, HR case management, and HRIS workflows and a proven ability to deliver timely, accurate, and compliant onboarding while meeting SLAs and providing a high-quality customer experience.

Responsibilities:

Facilitate an end-to-end onboarding experience, providing clear guidance and timely support to new hires and managers.

Oversee daily I-9 activity, including Section 1 and Section 2 review, reverifications, and issue resolution within federal timelines.

Monitor and manage overdue or missing I-9 requirements and partner with stakeholders to ensure compliance.

Manage an active caseload in the Case Management System, respond to inquiries, and meet defined SLAs.

Escalate complex issues involving candidates, employees, managers, HR partners, or external vendors as needed.

Maintain current knowledge of company policies, procedures, employment eligibility regulations, and risk-based processes.

Support operational audits, documentation reviews, and compliance monitoring activities.

Protect sensitive personal and company information by upholding confidentiality standards.

Use HR platforms such as Workday and ServiceNow to manage onboarding workflows, I-9 tasks, and case documentation.

Deliver accurate, proactive communication throughout onboarding and I-9 processes to ensure a positive customer experience.

Create requests for provisioning equipment and security access, including mortgage application access, mobile email, business cards, telephones, computers, and peripherals.

Partner with retail and expansion markets to support recruiting, hiring, and new hire activations to scheduled start dates.

Provide proactive communication to managers and support teams and coordinate training enrollments, travel, and access based on start date changes.

Consult with Security and HR Recruiting to quality check onboarding connection points and address exceptions.

Connect new hires to resources, intake requests, provide guidance, and document and communicate escalations to leadership.

Required Skills & Qualifications:

1–3 years of experience in HR, onboarding, compliance, or administrative support within a regulated environment.

Working knowledge of Form I-9, including Section 1, Section 2, reverifications, and employment eligibility documentation.

Experience with Workday, ServiceNow, or similar HR information systems and case management tools.

Strong attention to detail and accuracy with the ability to manage confidential information.

Proven ability to manage multiple cases simultaneously and meet SLAs.

Exceptional communication, customer service, and problem-solving skills.

Ability to apply a risk-based approach to decision-making and issue resolution.

Proficiency with Microsoft Office and comfort navigating digital workflows.

Preferred Skills:

Experience with I-9 auditing, corrections, or E-Verify.

Prior experience supporting high-volume onboarding or HR operations.

Familiarity with federal employment eligibility laws and documentation standards.

HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP) preferred.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

Competitive compensation and benefits.

Opportunities for growth with global clients.

A supportive, inclusive culture that values innovation and people.

Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.