Switchboard Operator

SUMMARY As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction. STATUS: Part- Time 20 hours a week LOCATION: 127 North Street Batavia, NY 14020 DEPARTMENT: Switchboard SCHEDULE: Evening/Nights 11p-7a Minimum Qualifications Two (2) years customer service experience, preferably in a fast pace environment setting Demonstrated compassion, empathy and customer service skills Strong verbal and written communication skills, including excellent diction and articulation Ability to multitask and work under rigorous pressure Proficient in use of computers; must be able to type a minimum of 35 wpm Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire RESPONSIBILITIES Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills) General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. PAY RANGE: $17.25 - $19.88 #J-18808-Ljbffr