Senior Operations Manager

You may know us for our delicious cheesecakes…and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” since 2014! What you may not know is at The Cheesecake Factory Bakery, our staff members are our highest quality ingredient. Reporting to the Plant Director, the Senior Operations Manager will oversee all production activities and results for a 100,000 sq. ft. facility operating three shifts, seven days a week, with 143 full-time employees, $160 million in gross sales, and $60 million in materials used annually. Traits That Will Help You Thrive Driven by results: you are conscientious and persistent about delivering timely, high‑quality deliverables, and performing all job functions safely while following instructions. Service oriented: you are a people person who is systematic and trustworthy and interacts constructively with peers or teams of various levels, demonstrating strong, positive communication skills. Improvement focused: you never turn off the thought “how can I do this better/faster”. Pressure resistant: you have ice in your veins while under pressure, maintaining a positive outlook at work even when the heat is on. Key Responsibilities Oversee daily planning, organization, quality, and production processes, ensuring material, equipment, and labor resources are available. Ensure products are manufactured correctly, cost‑effectively, and on time, meeting specifications and quality requirements. Drive sustainable and continuous improvement of KPI performance while building a world‑class team. Coach and provide feedback to managers, supervisors, and team members on production practices. Design and implement plans for efficient use of materials and labor to meet manufacturing targets. Oversee hiring, orientation, and training of technical production employees to maintain a competent and motivated workforce. Champion Safety Culture; ensure compliance with health and safety standards. Address and provide corrective actions in alignment with Human Resources. Coordinate with department heads (QA, Shipping) to ensure top‑quality finished products. Regulate work shifts to ensure proper workload distribution. Coordinate with Maintenance Manager for scheduled preventative maintenance of production equipment. Identify and address mechanical and procedural limitations affecting efficiency. Required Qualifications Minimum 10 years of career progression within food manufacturing. Minimum 7 years of management level experience within food manufacturing. Strong written and verbal communication skills. Ability to synthesize information from multiple sources to create performance‑based training solutions. Proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel, Outlook). Knowledge of HACCP, SQF, FDA, and other food safety guidelines. Bachelor’s degree or equivalent experience required. Preferred Qualifications Food manufacturing experience with a high emphasis on baked, frozen goods. Knowledge and experience with the Baldrige Manufacturing Excellence model. Bilingual in Spanish and English. Benefits Eligible for annual bonus Eligible for benefits first day of the month following date of hire 401(k) with company match 3 weeks of vacation which increases to 4 weeks starting in your 5th year 5 days of sick time per year (first year prorated) Tuition Reimbursement of $2,500 for qualified programs Adoption Assistance Benefit of $2,500 25%‑35% discount when dining as a guest Reusable gift card loaded annually for your dining enjoyment About the Company The Cheesecake Factory Bakery creates over 35,000 delicious cheesecakes per day across our two facilities in Calabasas, CA and Rocky Mountain, NC plus other baked products for our restaurants, international licensees, and third‑party bakery customers. The Cheesecake Factory Bakery is a subsidiary of The Cheesecake Factory Incorporated. Recognized as a Fortune 100 Best Companies to Work For® since 2014, The Cheesecake Factory Incorporated is a global $3.8 billion public company with more than 370 casual dining restaurants and over 48,000 staff members. We are an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodation to job applicants with disabilities. #J-18808-Ljbffr The Cheesecake Factory