Customer Communications Administrator III
Canon USA & Affiliates
About the Role Supports Field Service Managers with administrative functions. Ensures balanced workloads between technicians and delivers excellent customer response times by handling multiple data points, researching issues, and making quick decisions in the best interests of the company. Effectively handles sensitive and/or specialized responsibilities. Ensures Oracle Install Base accuracy, handles requests via live call, Email, and fax along with high value customers. Your Impact Provides outstanding service to customers calling the dispatch team for service. Responds to routine customer inquiries via live call or Email as needed. Provides follow through on any special customer needs in a timely manner. Responsible for handling escalated situations. #J-18808-Ljbffr Canon USA & Affiliates
Vacancy posted 5 days ago
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