Part Time Server at the Crosby Street Hotel

ABOUT CROSBY STREET HOTEL Nestled in the heart of SoHo, Crosby Street Hotel is a distinctive boutique property and one of New York City’s most celebrated luxury hotels. Part of the acclaimed Firmdale Hotels collection — founded by Tim and Kit Kemp — the hotel is renowned for its vibrant, art-filled interiors, exceptional personalized service, and an unmistakable sense of place. From the intimate drawing rooms to the acclaimed Crosby Bar & Terrace, every corner of the hotel reflects a commitment to creativity, warmth, and world-class hospitality. Joining our team means becoming part of a culture that values individuality, excellence, and genuine connection with every guest. POSITION SUMMARY The Part Time Server is responsible for delivering a highly personalized, anticipatory, and detail-oriented dining experience that reflects Firmdale Hotels’ luxury standards. This role requires a strong command of food, beverage, and service techniques, ensuring each guest interaction is seamless, refined, and memorable while consistently exceeding expectations. KEY RESPONSIBILITIES Provide warm, attentive, and intuitive service, anticipating guest needs and preferences at all times Maintain a polished, professional, and courteous demeanor in all guest and team interactions Demonstrate a strong commitment to teamwork by supporting servers, back servers, and all hotel colleagues to ensure seamless service execution Confidently guide guests through the menu, offering thoughtful recommendations and upselling in a natural, guest-focused manner Maintain expert-level knowledge of all menus, ingredients, preparation methods, allergens, and the wine and beverage program Ensure all food and beverage orders are accurately entered into POS systems (Micros) and delivered according to proper service standards and timing Pace and coordinate courses effectively to support kitchen and bar operations while enhancing the guest experience Uphold all allergy and dietary restriction protocols with precision and care Execute proper table maintenance, clearing, and resetting with attention to detail and efficiency Ensure all charges are accurate and assigned to the correct guest checks Complete all assigned side work and opening/closing duties to the highest standard Maintain immaculate mise en place and service areas at all times Adhere to all New York City Health Department standards, food safety regulations, and hotel policies Address and resolve guest concerns with professionalism, escalating to management when necessary Maintain clear, consistent communication with kitchen, bar, and all hotel departments to ensure operational excellence Take ownership of punctuality, reliability, and overall performance standards Uphold exceptional grooming, hygiene, and uniform standards in line with luxury hospitality expectations Act as an ambassador of Crosby Street Hotel and the Firmdale Hotels brand PHYSICAL REQUIREMENTS Ability to stand and walk for extended periods throughout scheduled shifts Ability to lift, carry, and move up to 50 pounds safely and efficiently Ability to perform repetitive motions, including bending, reaching, and carrying trays WHAT WE OFFER Paid vacation, sick, holiday, and personal days Health, dental, vision, and life insurance for full time employees Commuter benefits and New York Secure Choice enrollment from Day One Holiday staff parties and appreciation events In-house uniform dry cleaning services Free employee meals while on duty Departmental and company-wide incentive programs #J-18808-Ljbffr Firmdale Hotels NYC