Policy Administration & Insurance Operations Manager

Help train advanced AI systems to reason accurately about the insurance policy lifecycle. This role draws on hands-on insurance operations expertise to create realistic servicing scenarios, assess AI outputs against established procedures, and provide feedback that improves operational accuracy.

Key Responsibilities

• Design realistic scenarios covering application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
• Create processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
• Develop high-quality reference responses that reflect experienced insurance operations practice.
• Evaluate AI-generated responses using structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
• Identify errors such as incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
• Provide written feedback used to improve AI model behavior.
• Participate in onboarding office hours and calibration sessions.

Qualifications

• At least 2 years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Understanding of the policy lifecycle, from intake and binding through issuance, servicing, renewal, termination, and record retention.
• Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
• Ability to translate policy and procedural requirements into precise operational steps.
• Excellent written communication, process discipline, and close attention to detail.
• Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.

Preferred Qualifications

• Experience across multiple property and casualty lines or insurance platforms.
• Experience with billing, premium audits, producer licensing, or forms management.
• Experience implementing or testing a policy administration system.
• A Lean, Six Sigma, project-management, or operations credential.
• Experience leading service teams or establishing operational controls.

Work Terms

Remote role open to candidates in the United States, Canada, or the United Kingdom.

Minimum commitment of 20 hours per week, with 40 or more hours preferred.

Work begins immediate, and applications are reviewed on a rolling basis.

Complete the onboarding process, estimated at approximately 10 hours, to begin hourly work.

Compensation

A flat $800 is paid upon successful completion of onboarding.

Following successful onboarding, compensation is $80 per hour.