Senior Software Engineer

Senior Software Engineer (Full Stack)Location: Boston, MA (Hybrid)Department: Software EngineeringPosition SummaryGrand Circle Corporation is the leader in international travel, adventure, and discovery for Americans aged 50+. Headquartered in Boston, MA, with more than 45 offices globally, more than two million Americans have traveled with our award-winning travel brands: Grand Circle Travel, Overseas Adventure Travel, and Grand Circle Cruise Line.We are expanding our Traveler Relations Center (TRC) digital teams to support our growing contact center and are seeking a Senior Software Engineer (Full Stack) to help design and deliver technical improvements for one of our most important customer touchpoints: our customer sales and support experience.This is an opportunity for an engineer who enjoys solving complex challenges, building scalable systems, and creating exceptional digital experiences that directly impact customers and internal teams.Why You'll Love This RoleDrive Real ChangePlay a key role in modernizing and evolving our contact center platforms while directly influencing customer and agent experiences.Innovate with Modern TechnologyWork with cloud platforms, integrations, AI-enabled technologies, and modern engineering tools.Build for the FutureHelp create scalable solutions that support automation, smarter customer interactions, and future growth.Own Your ImpactTake ideas from concept to production while influencing engineering standards and technical direction.Collaborate and GrowWork across teams, mentor peers, and continuously expand your skillset in a fast-moving environment.What You'll DoTechnical Leadership & Solution DesignOwn end-to-end delivery of applications and integrations from design through implementation and supportDesign scalable, secure, resilient, and maintainable solutionsReview requirements, technical designs, and code to improve quality and long-term supportabilityParticipate in architecture discussions, code reviews, and technical sizingContribute to technical roadmaps and continuous improvement effortsChallenge assumptions and introduce innovative approachesDevelopment & ExecutionLead full software development lifecycle activities including design, development, testing, deployment, and maintenanceBuild integrations supporting customer self-service and streamlined workflowsHelp establish foundations for AI-enabled capabilities and automationEnhance CI/CD pipelines and Infrastructure as Code practices within AzureMaintain operational excellence through monitoring, troubleshooting, and reliability improvementsCollaboration & MentorshipMentor engineers through coaching and thoughtful technical guidancePartner with business stakeholders, contact center teams, and vendorsSupport Agile delivery practices and continuous improvement initiativesCollaborate with globally distributed teamsQualificationsRequired5–8+ years of experience in full-stack software engineeringStrong experience with C#/.NET (or Java)Experience with modern JavaScript/TypeScript frameworks such as React or AngularExperience building APIs and backend servicesStrong SQL and relational database experienceExperience with Git workflows and CI/CD practicesExperience building solutions in Azure or other cloud platformsUnderstanding of SOLID principles, design patterns, automated testing, and secure coding practicesExperience supporting production applications and operational healthBachelor's degree in Computer Science or equivalent experienceExperience working in Agile environmentsPreferredContact center technology experienceExperience with CCaaS platforms such as Genesys, NICE, Five9, or AWS ConnectExperience leading cloud migration initiativesAzure, AWS, or GCP certificationsTotal RewardsThe base salary range for this role is $140,000–$160,000 annually for employees based in Boston, MA. Final compensation may vary based on experience, skills, internal equity, and geographic location.In addition to base compensation, this role is eligible for an annual incentive bonus and a comprehensive benefits package including:Health & Wellness: Comprehensive medical, dental, and vision coverage, on-site gym access, wellness programs, and group fitness classesTime for You: Generous PTO, 11 paid holidays, Summer Fridays, and parental leave benefitsTravel More, Spend Less: Travel discounts including 50% off trips for employees and a companionYour Future, Secured: 401(k) with company match, life insurance, and disability coverageContinuous Growth: Tuition assistance, leadership development opportunities, and international exposureExtra Perks: Commuter benefits, FSA options, pet insurance, volunteer time off, and additional employee discountsTo learn more, please visit our websites at , and .Job SummaryRequisition Number: SENIO004399Job Category: AssociateSchedule: Full-Time