3rd Shift Desktop Engineer - Nights (Hybrid)
Veracity
3rd Shift Desktop Engineer – Nights (Hybrid)
Newark, NJ 07102 Engagement Type: 6 Months Contract Start Date: 09/29/2025 End Date: 03/31/2026 Interview Type: iLinc Web Cam Interview Only Work Arrangement: Hybrid (Primarily Remote) Work Hours: 3rd Shift | 40 hours/week No. of Openings: 1
We are seeking an experienced Desktop Engineer (3rd Shift) to join Client's 24x7 IT Support team. This fully remote position is responsible for providing Level 1 and Level 2 technical support for desktops, laptops, printers, and related hardware/software systems.
Key Responsibilities:
- Provide overnight technical support via phone, email, and remote access tools.
- Troubleshoot hardware/software issues and resolve end-user incidents.
- Diagnose and resolve connectivity issues including LAN, WAN, Wi-Fi, and VPN.
- Utilize ticketing system to log and manage service requests.
- Manage Active Directory, Office 365, and Exchange configurations.
- Support and troubleshoot network printers and MDM platforms (Airwatch preferred).
- Maintain accurate asset inventory and documentation.
- Coordinate with IT teams and vendors on system maintenance and repair.
- Participate in on-call rotations covering one weekend shift and holidays when required.
- Follow ITIL processes, including Incident, Request, and Change management.
- Open outage bridges and escalate major incidents when needed.
Qualifications:
- Bachelor's Degree (or equivalent professional experience).
- Strong technical troubleshooting and customer service background.
- Ability to work independently on the 3rd shift with minimal supervision.
Vacancy posted 20 hours ago
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