Chief Operating Officer (COO)

Chief Operating Officer (COO)Skip to main content#Chief Operating Officer (COO) page is loaded## Chief Operating Officer (COO)Applylocations: United States - Tuscaloosa, ALtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R66962**Vencora Business Unit:**VBU - Insuresoft**Job Summary:**The Chief Operating Officer will serve as a key strategic partner to the CEO, responsible for translating vision into execution across all areas of the business. This is a highly cross-functional leadership role that spans operations, product and technology delivery, sales and marketing, revenue growth, and people, designed for a seasoned operator who can think both strategically and roll up their sleeves to get things done. The ideal candidate brings a rare combination of deep knowledge of the insurance industry and the operational discipline of a high-performing SaaS company. They are energized by building systems, developing talent, and driving results in an environment where the stakes are high and the opportunities are significant.**Job Description:****Strategic Leadership & Execution*** Partner closely with the CEO to develop and execute Insuresoft’s growth strategy and operational roadmap* Translate company goals into clear priorities, plans, and measurable outcomes across all departments* Lead cross-functional planning cycles including annual operating plans, budgeting, and quarterly business reviews* Identify and act on opportunities to improve efficiency, scalability, and competitive positioning**Operations & Scaling*** Own the design and continuous improvement of operational processes, workflows, and infrastructure that support sustainable growth* Establish and monitor key performance indicators (KPIs) across the business, using data to drive decisions* Ensure consistent, high-quality delivery of products and services to clients at scale* Lead vendor relationships, contract negotiations, and operational partnerships**Client Experience & Relationships*** Own the end-to-end client experience, ensuring consistency, quality, and accountability across all client touchpoints* Build and maintain strong executive relationships with key clients, acting as a strategic partner and escalation point when needed* Drive a culture of client-centricity across the organization, aligning teams around client outcomes and long-term value* Implement systems to gather client feedback and translate insights into product, service, and operational improvements* Partner with Sales and Delivery teams to support retention, expansion, and overall client success**Product & Technology Oversight*** Collaborate with product and engineering leadership to align the technology roadmap with business priorities and client needs* Champion a culture of innovation, quality, and continuous improvement in product delivery* Maintain accountability for product delivery timelines, technical quality, and client satisfaction* Stay current on AI, automation, and emerging technologies relevant to the insurance software space**Sales & Revenue Growth*** Partner with sales and marketing leadership to support pipeline development, client retention, and revenue growth initiatives* Support the expansion of existing client relationships and the onboarding of new enterprise accounts* Develop and refine go-to-market strategies in alignment with insurance industry trends and buyer needs* Represent Insuresoft at industry events, conferences, and client-facing engagements as appropriate**People & Culture*** Build, mentor, and retain a high-performing leadership team and broader organizational culture aligned with Insuresoft’s values* Champion employee development, engagement, and well-being across the organization* Foster an inclusive, collaborative, and accountable workplace culture* Partner with HR on talent acquisition, succession planning, and organizational design as the company scales**Qualifications****Required*** 10+ years of progressive leadership experience, with at least 3–5 years in a senior operational or executive role* Demonstrated experience in the insurance industry, deep understanding of insurance workflows, carrier/agency relationships, and market dynamics* Experience with insurtech platforms, policy administration systems, or insurance data/analytics solutions* Strong financial acumen, including experience owning P&L, budgets, and operating plans* Exceptional leadership presence with the ability to inspire, align, and hold teams accountable* Track record of building and scaling cross-functional teams in a fast-paced, growth-oriented environment**Preferred*** Background working with mid-market or enterprise insurance carriers and MGAs* MBA or advanced degree in business, technology, or a related field* Experience leading organizations through periods of significant growth or transformation**What We Offer*** A seat at the table in a growing, mission-driven software company with real impact on the insurance industry* Competitive executive compensation package including salary, performance incentives, and equity participation* Comprehensive benefits including health, dental, vision, and retirement* A collaborative leadership team and culture that values transparency, ownership, client relationship and innovation* The opportunity to help shape the future of Insuresoft, its people, its products, and its place in the market*Insuresoft is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.***Worker Type:**Regular**Number of Openings Available:**0 #J-18808-Ljbffr