Service & Repair Technician

Job Description

Job Description

WE’RE HIRING!
Full-Time Service & Repair Technician

Join a trusted, family-owned company with 45+ years in the hearth & spa industry!

What You’ll Do

• Service, maintain, and repair wood, gas, and pellet stoves, fireplaces, and hot tubs (residential & commercial)
• Diagnose mechanical and electrical issues and perform preventative maintenance
• Respond to work orders professionally and in a timely manner
• Maintain accurate records of work orders and daily service reports
• Communicate effectively with dispatch, team members, and management
• Provide excellent customer service and build strong client relationships
• Address customer concerns and follow up to ensure satisfaction
• Educate customers on proper use and maintenance of their systems
• Maintain a clean, organized, and well-stocked work vehicle
• Follow all safety procedures and manufacturer guidelines

What We’re Looking For

• Mechanical aptitude (we’ll train the right candidate!)
• Light plumbing and/or electrical experience (highly preferred)
• Hot tub or hearth experience (a plus)
• Self-motivated with the ability to work independently
• Strong problem-solving and communication skills
• Must be 18+ with a valid CT driver’s license
• Familiarity with tools (own tools are a bonus)
• A positive attitude and desire to help customers

Grow With Us

• Paid training and certification
• Learn at your own pace
• Build a stable, long-term career with advancement opportunities

What We Offer

• Competitive pay
• Paid time off (PTO)
• Health & dental insurance
• Life insurance
• 401(k) retirement plan
• Advancement opportunities
• Supportive, team-oriented work environment

Ready to start a hands-on career with real growth?
APPLY TODAY!