Principal Product Designer, AI Experiences

Job Description You'll be designing for people whose work actually matters: maintenance engineers, field service technicians, operations planners working in environments where the software either helps or gets in the way. The stakes are real and the problems are hard, which is exactly what makes this role interesting. At IFS, product design means owning the full problem, not just the screens. You'll work in a cross-functional squad alongside engineers and product managers, with the scope and support to do the work properly. From problem framing through to something shipped and measured. But the deeper question is harder than that. The industries IFS serves (field service, asset management, manufacturing, supply chain) are changing faster than the software that runs them. By 2030, we're not confident the interface paradigms we rely on today will still be the right ones. AI, ambient computing, voice, autonomous systems: any of these could fundamentally change how an operations planner or a field engineer interacts with software, or whether they interact with it at all. That's not a problem we've solved. It's the problem you'd be working on. What you'll do Product Design Own design for defined feature areas end-to-end — from problem framing through to production-ready Figma files, with a clear rationale for every decision Work in a cross-functional squad with engineers and PMs, making real decisions rather than executing on someone else's brief Present design thinking to stakeholders with confidence — handling pushback with evidence, not just conviction Discovery & Research Plan and run user interviews, JTBD analysis, and journey mapping independently — turning findings into clear design direction, not just a readout Track quantitative signals alongside qualitative insight, and use both to drive iteration AI & Emerging Technology Design AI-driven features with a clear understanding of where AI helps and where it introduces risk — prompts, fallbacks, and human-in-the-loop moments included Bring a genuine perspective on how the interfaces we're building today might become obsolete — and what should replace them Design Systems & Quality Contribute to the IFS design system by proposing reusable components and patterns rather than designing one-offs Apply WCAG 2.1+ accessibility standards from the start, and design for edge cases, error states, and real-world data — not just the happy path You'll know it's working when your work ships, holds up in the field, and raises the bar for the next thing. Concretely: task success rates improve, UX-related support tickets drop, and the squad reaches for your work as a reference rather than a starting point. Qualifications Qualifications You may be a good fit if you: You have at least 8 years of end-to-end product design experience — from discovery through to shipped product — and you can point to work that reflects real ownership, not just execution You're comfortable running your own research: planning the study, conducting interviews, synthesising findings, and turning them into a clear design direction You know how to work in a cross-functional squad — making real decisions alongside engineers and PMs, not waiting to be handed a brief You know Figma well and have the visual craft to back your thinking up You treat accessibility as a design constraint from the start, not a checklist at the end You've thought seriously about what AI means for the interfaces you build — not just as a feature to add, but as something that changes the fundamental design problem You measure your work — task success rates, support ticket volume, adoption — and use those signals to drive the next iteration Strong candidates may also have: Experience shipping AI-driven features — prompts, fallbacks, human-in-the-loop moments — not just awareness of the concepts Familiarity with design tokens, contribution models, and what it means to design for a system rather than a screen Some exposure to quantitative signals: task success rates, funnel data, or A/B results — and a habit of using them What We’re Offering Flexible paid time off, including sick and holiday Medical, dental, & vision insurance 401K with Company contribution Flexible spending accounts Life insurance and disability benefits Tuition assistance Community involvement and volunteering events M/F/Disabled/Vet VEVRAA Federal Contractor. We are a Drug-Free Workplace. Interested candidates should apply at: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but also on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.