CDI - Global Digital Workplace Director (M/F/X)

CDI - Global Digital Workplace Director (M/F/X) Within the Global Tech Department and reporting to the CTO, as a Director of the Digital Workplace, your main objectives are shaping and enhancing the digital environment for all our employees across the globe. Governance Define and implement global platform governance mechanisms, operating models and establish standards and policies, coordinating with regional and global teams for continuous improvement and innovation across the Digital Workplace Systems Portfolio. Define and lead the lifecycle management of the Digital Workplace Systems Portfolio, promoting secure, scalable, and compliant low-code solutions in partnership with stakeholders. Community Management Lead the community of Digital Workplace professionals across Sephora Worldwide and the direct team based out of France. Set shared objectives, priorities, and best practices across regions. Represent Sephora within the LVMH Digital Workplace community. Platform Ownership and Administration Hold end‑to‑end accountability for service quality, security, performance, and roadmap on M365, Microsoft Low‑code/no‑code platforms – Fabric and Power Platforms, Copilot. Define service models, support tiers, and escalation frameworks. Ensure that Level 3 administration and L2/L1 operations are properly staffed and executed by dedicated run teams. Validate major architectural decisions, integrations, and evolutions. Endpoint & Workplace Services Strategy Define and steer the global strategy for endpoint and workplace services. Set global principles for endpoint management, compliance, and security. Govern device lifecycle, hardware standards, and sustainability objectives. Ensure consistent execution through regional IT and workplace teams. Own end‑to‑end lifecycle of proximity services. Monitor KPIs, risks, and technical debt at a global level. Projects, Adoptions and Change Management Lead implementations, migrations, and rollouts of Global Collaboration Systems. Drive the adoption of the M365 platform across Sephora (practices change management, training, etc.). Security and Compliance Implement cybersecurity recommendations from Global and Regional Chief Information Security Officers. Implement data and document protection measures recommended by Global and Regional Data Protection Officers. Act as the executive point of accountability for Digital Workplace risks. Budget and Vendor Management Manage budget, licensing, and recharge processes with Sephora Regions and LVMH Group. Be responsible for contractual revisions, renegotiation, and RFPs for related third‑party services. Establish and manage relationships with vendors and external suppliers and ensure the quality of their services. Internal Collaboration Collaborate with regional teams in charge of productivity tools, workstation, and communication systems standards. Actively partner with HR and internal communications stakeholders, particularly regarding the use and introduction of AI in the digital workplace, the strategic deployment of global collaboration platforms, and providing end‑users with clearer access to information and guidance on effective use. Growth Opportunities Lead worldwide harmonization of workstations and end‑user devices (asset management, patch, vulnerability management, security tools, etc.). Lead worldwide harmonization of collaboration tools through migration from alternate tools into M365. Governance of individual and team productivity tools and processes in coordination with HR and DPO functions, including new generation of tools leveraging AI and low‑code/no‑code education. High contribution to green IT (global device monitoring and power management optimization). Identify how digital workplace could bring opportunities for the retail domain. Qualifications Graduate Engineer in Computer Science or equivalent. +10 years of experience, including a minimum of five years in a platform management role for large companies with over 20,000 employees, with an international scope. Strong customer focus and experience in interacting with business partners and customers. Strong drive for results with an excellent track record in Digital Workplace Transformation projects. Good collaboration skills, proven track record of forging partnerships, and negotiation abilities to navigate complex stakeholder needs and drive strategic outcomes. End‑to‑end understanding of capabilities in the Digital Workplace area and strong knowledge of the digital workplace product landscape and underlying IT solutions. Expertise in administration of Active Directory, MS Exchange & IAM SSO systems, MS SharePoint, and MDM systems like Workspace One; knowledge of PowerShell. Ability to architect and manage solutions involving AD, Azure AD, AD Connect, SSO like Okta, M365, and ITSM like ServiceNow. Fluent in English (English is a must, French would be a plus). Demonstrated strong personal interest in the Employee User Experience. Retail or FMCG domain experience would be a plus. Position based in Sephora Global HQ in Neuilly‑Sur‑Seine (France), reporting to Sephora Global Chief Technology Officer. Benefits Community where authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning, and growth, offering tools, space, and opportunity to learn, innovate, and lead. Work that brings fulfillment – from delighting clients every day to inspiring our industry at large, every action makes a difference. #J-18808-Ljbffr