Small Animal Emergency Front Desk

Posting Details

Posting Details

Posting Number


S15133P

Working Title


Small Animal Emergency Front Desk

Department


VetMed-VTH Admin Services

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university ( . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.

The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment as embodied in our Principles of Community (" target="_blank">>)

College/Unit/Department website

Posting Type


External

Retirement Plan


TRS

Employment Type


Employee

Benefits Eligibility


Benefits Eligible

Full/Part time


Full Time

Work Schedule

Additional Schedule Information

40 hours per week; schedule may include nights, weekends and some holidays.

Advertised Salary


$16.58-$17.24 p/hour

Posting Date


05/12/2026

Open until filled


Yes

Closing Date

Proposed Starting Date


06/22/2026

Special Instructions to Applicants

Location of Vacancy


Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( View email address on click.appcast.io ).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Position Information

Classification Title


Clinic Receptionist I

FLSA


Non-Exempt

FTE


1.00

Minimum Qualifications

High school diploma or equivalent

Preferred Qualifications

• Working within a fast paced environment that involves a high volume of phone calls, communicating with clients that may be distressed during the process of dealing with an unwell animal.
• Experience with handling cashier responsibilities while answering phones and entering information into system.

Position Summary

The primary responsibility for this position will be to assist the Emergency Critical Care team on setting appointments and receiving emergency patients during evenings, overnights, weekends, and holidays. The ECC Vet Asst. will assist clients in delivering their pets to the ECC team which may include lifting/restraining and transporting into the ER. This incumbent will also answer phones, set up appointments from local referring veterinarians, open patient charts in the hospital database system, and process payments for services.

Knowledge, Skills, Abilities and/or Competencies

• Ability to work in a fast-paced environment while demonstrating excellent customer service, high degree of confidentiality, openness to teaching and providing consultation to a variety of stakeholders.
• Knowledge of general animal anatomy and ability to recognize signs of medical needs in a patient.
• Possess proven knowledge of veterinary terminology.
• Proficiency with MS Office suite applications and office machines like fax, copier, scanner, etc.
• Excellent verbal and written communication skills.
• Able to maintain confidentiality with sensitive information.
• Remember, organize, and consistently focus on large amounts of detail and come to appropriate conclusions.

Physical Demands

• Lift and carry up to 50 pounds, both assisted and unassisted.
• Sit or stand for long periods of time and use of repetitive actions during the entire work shift.
• Use of stairs and different/uneven walking surfaces is common.
• Communicate effectively via telephone, e-mail, and in person to varied stakeholders.
• Utilize computer technology for all applications in a manner that meets performance expectations.

Is driving a responsibility of this position?


No

Is this a Position of Trust?


Yes

Does this position have operation, access, or control of financial resources?


Yes

Does this position require a P-Card?


No

Is having a P-Card an essential function of this position?


No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?


Yes

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)


Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .

Duties/Responsibilities

Duties/Responsibilities

• Be the first point of contact via phone or in-person for clients to bring their pets for emergency care or having been referred by a local referring veterinarian.
• Provide assistance to clients regarding veterinary services rendered by communicating hospital charges and policies.
• Receive in-coming patients at the Emergency front desk.

Percentage of time


50

Duties/Responsibilities

• Assist in triage of patients, when able, to determine level of care needed by assisting in the completion of patient profile information.
• Enter patient information into the hospital database system, Vetview, to create a chart for service charges to be entered into.
• Provide cashier services for patients that are released during the shift.

Percentage of time


50

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name


Kris Mitchell

Recruitment Contact Email


View email address on click.appcast.io

Recruitment Contact Phone


View phone number on click.appcast.io

Posting Specific Questions

Required fields are indicated with an asterisk (*).



Applicant Documents



Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents