Market Manager

The Market Manager is responsible for leading and growing a defined geographic staffing market within the light industrial and warehousing sector. This role oversees Business Development Managers (BDMs), recruiters, and on-site teams to ensure strong sales performance, operational excellence, client satisfaction, and profitability. The Market Manager drives strategy, builds high-performing teams, and ensures consistent execution across all accounts.

Key Responsibilities Market Growth & Sales Leadership:

Develop Market Strategy — Build and execute a growth plan for the region, including target industries, pricing, and competitive positioning.

Lead BDM Team — Set quotas, coach sales activity, review pipelines, and support closing large or strategic accounts.

Expand Client Portfolio — Identify new business opportunities in warehousing, distribution, manufacturing, and logistics.

Negotiate Contracts — Ensure profitable pricing, margin protection, and compliance with client requirements.

Operational Excellence:

Oversee Recruiting Operations — Ensure fill rates, time-to-fill, onboarding quality, and candidate experience meet standards.

Ensure Safety & Compliance — Maintain OSHA compliance, client safety protocols, and incident reporting.

Optimize Workforce Delivery — Manage scheduling, attendance, productivity, and on-site

Drive Quality Metrics — Monitor KPIs such as turnover, retention, fulfillment, and client satisfaction.

Team Leadership & Development:

Manage and Develop Staff — Recruit, train, and mentor BDMs, recruiters, and on-site managers.

Performance Management — Conduct reviews, set expectations, and address performance gaps.

Culture Building — Foster a high-energy, accountable, collaborative environment.

Financial & P&L Ownership:

Manage P&L — Own revenue, gross margin, expenses, and profitability for the market.

Set Bill & Pay Rates — Ensure competitive pricing while protecting margins.

Forecasting & Reporting — Provide accurate weekly, monthly, and quarterly performance forecasts.

Qualifications:

3–5+ years of leadership experience in staffing, preferably light industrial/warehouse.

Proven success managing sales teams or BDMs.

Strong understanding of recruiting operations, workforce management, and safety.

Experience with P&L management, pricing strategy, and forecasting.

Excellent communication, negotiation, and relationship building skills.