Accounts Receivable Specialist

Job Description

Job Description

Responsibilities of AR Specialist:

• Lockbox/Bank Deposits
• ACH setup and processing
• Prepare and process refund requests to include, but not limited to, refundable deposits, account overpayments or non-homeowner refunds
• Prior owner balance review; research of overpayment for refund initiation
• Review and generate (as necessary) account adjustments/waivers
• Point of contact for owner payment research and/or adjustments due to misapplied funding
• Primary contact for all urgent deposits
• Primary contact for any residential payment received in corporate office
• Primary contact for processing bank exceptions
• Primary contact for processing bank return items (pulled from Document Center)
• Other projects/tasks as outlined by department leader

Daily Workflow of AR Specialist:

• Receive, prioritize and process in the following order:
  • Lockbox upload
    • Process monthly ACH
  • Bank deposits
  • Homeowner scanned payments
  • Legal and/or builder payments
• Communicate and collaborate with team members regarding daily review of bank exceptions to provide responses within 24 business hours
• Communicate and collaborate with team members regarding daily review of bank return items (pulled from Document Center) to process within 24 business hours
• Review, research and process refund requests distributed to the ‘Owner Refund’ email distribution folder daily
• Review, research and process adjustments distributed to ‘Owner Waiver’ email distribution folder daily
• Review, research and process missing payment corrections distributed to ‘Payment Research’ email distribution folder daily
• Establish owner ACH accounts, upon request
• Pull prior owner balance reporting to identify accounts for review, research and processing return of funds to reduce liability of unclaimed funds
• Generate new resident coupons, as needed
• All other projects as deemed necessary for the maintenance of accounts as outlined by supervisor.

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!