Business Support Specialist, Technical Writer

Business Support Specialist, Technical Writer

Austin

Nearest Major Market: Austin

The Technical Writer will work hand in hand with the SMEs to create simplified work instructions, playbooks and quality alerts by utilizing the client SOP's and QAB's. The Technical Writer will report to the Quality Department while supporting the Program Management & Leadership Teams.

Essential Duties and Responsibilities:

• Receive SOP's from the client and organize for transference to SWI templates
• Write simplified SWI's by utilizing SOP's
• Update SWI's by working with site leadership, SME's/Supes
• Support teams in writing Playbooks for leadership roles or programs
• Submit drafts to SME's for approval
• Track document update closure for timely implementation
• Submit documents to document control
• Support the quality team with internal audits
• Other duties as deemed necessary by manager

Skills & Abilities:

Education & Experience: The successful candidate for this role must possess an in-depth understanding of level 1 and level 2 documentation, be proficient in organizational skills, possess team spirit, successful communication with a varying audience, and must be proficient with computer applications. They should be able to orchestrate multiple projects and be able to prioritize as demand dictates. They will be professional, career driven, detail oriented and have strong computer skills. They will prepare detailed work instructions for operations and coordinate with SME's for approvals and updates.

Computer Skills: Microsoft Office & G Suite a plus

Certificates & Licenses: Must have a minimum A.A/A.S or equivalent hands on experience

Language Skills Mathematical Skills Other Skills Technical Writing Microsoft Office Applications G-Suite Applications Project Management/Prioritization Auditing

Core Competencies:

Independent Contributor Accountability Communication / Building Partnership Customer Orientation Developing Oneself Drive for Results Embracing Change Problem Solving Professional Competencies

Physical Demands:

Must wear composite-toed boots, hearing protection, ability to travel by car or plane, high frequency of computer keyboarding, high frequency of viewing a computer monitor, etc.

Work Environment:

Work is performed primarily in office during day and night shifts. The noise level in the work environment is usually quiet in office settings and moderate in other situations.

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Expected Base Pay Range: $85,000.00 – $95,000.00. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.