CASE MANAGER - Veteran Preference

Job Description

Job Description

Job Summary:

This position requires a motivated, friendly, empathetic, and resourceful individual who is sensitive to residents' needs; has excellent team building skills and thrives in a relatively independent and busy work environment that is in a team setting with other providers. The position is ideal for someone who has an interest in serving a vulnerable community that is transitioning from homelessness to stable and affordable housing and for someone who has an interest in social work, mental health, working with families and veterans, affordable/supportive housing, and nonprofit work. The property management company, BRMS, is dedicated to providing housing to vulnerable populations and improving the lives of our residents by enhancing housing stability, self-sufficiency, and well-being. The case manager provides supportive services at a permanent supportive housing apartment for veterans and families transitioning out of homelessness. The supportive service team is dedicated to improving the lives of our residents by collaboratively enhancing housing stability, self-sufficiency, and well-being. Supportive services are provided to these communities via outreach, intakes, needs assessments, case management, resource development, service/referral coordination, and onsite events. In collaboration with other staff, this position focuses on resident housing stability via developing resident rapport on an individual basis, gaining an understanding of varying needs, and supporting residents in their specific goals via tailored and intensive case management assistance. The case manager also regularly collaborates with the supportive service team, program director, property managers, and outside agencies to best understand and coordinate services on behalf of the resident. The case manager’s focus is to directly help residents maintain housing (prevent recidivism to homelessness), access healthcare, and increase self-sufficiency via employment, benefits, resources, and education. Additionally, the case manager collaboratively manages HMIS data entry and maintenance, expense reports, record keeping, case notes, purchases, and other duties as assigned. 

Essential Job Functions:

Resident Support

• Develop and maintain rapport with individual residents; create and coordinate new strategies to engage isolating residents. 

• Encourage resident well-being and proactively address resident issues through problem-solving, onsite services, and direct referrals.

• Establish and maintain a well-rounded activity/event schedule that promotes resident interaction and relationship building within the apartment community and the community at large.

• Create, regularly update and maintain an Activities Reference Handbook to be used by other staff.

• Assist other Coordinators via filling in, assisting with larger events, and/or aiding in administrative work when necessary.

• Regularly evaluate activity participation at each property and develop new strategies accordingly.

• Take a trauma informed approach when deescalating residents; provide crisis management assistance and coordinate with other staff when necessary.

• Provide intensive, voluntary based case management that is resident driven and focused on housing stability and self-sufficiency. 

• Outreach OneHome referrals and assist applicants with housing application and document sourcing in coordination with the property manager. Certain properties may have resources to support. 

• Complete intake meeting with new residents within the first 7 days of moving into apartment. Certain properties may have resources to support.

• Regularly meet with residents; assess needs and prioritize response according to a triage system. 

• Provide direct and timely support to residents in gaining access to services like health insurance, benefits, employment, education, eviction assistance, new housing, and security deposits.

• Regularly advocate and thoroughly explain the incentive program, Aspire, to the residents; ensure residents know that they can receive necessary assistance via this program. 

• Assist with the housing re-certification process for applicable residents as required. Certain properties may have resources to support. 

• Maintain communication with the property manager, program director, and supportive service team regarding new move-ins, demands for compliance, rent balances, service plan strategies, and other resident matters. 

• Assist residents in understanding their Medicaid and Medicare benefits; provide support in locating a primary care physician.

• Actively support and assist residents in educational and vocational development; help create resumes, apply to jobs, and enroll in work ready programs, including GED courses. 

• Directly help residents navigate access to mental health and substance use support.

• Collaborate and coordinate services with outside agencies on behalf of the residents. 

• Maintain accurate information regarding resident’s benefit status (i.e. Medicaid, Food Stamps, etc.); offer support to the resident in the renewal process. 

• Maintain understanding of program’s outcome measures and prioritize services accordingly.

Administrative Responsibilities

• Collect and enter client data into HMIS by deadlines; regularly monitor and cure any HMIS data quality issues. Certain properties may have resources to support.

• Ensure that resources, services, referrals, incident reports, case management meetings, and other communications with residents are documented in case management software.

• Purchase, keep inventory, itemize, and properly store Welcome Kits and their associated documents. Certain properties may have resources to support. 

• Adhere to each property’s budget and remain up to date on programmatic spending.

• Track, report, and file monthly expenses, items provided to residents and invoices according to organization and grant billing standards.

• Comply with all grant and reporting requirements as mandated in the City contract.

• Follow organization processes and filing systems to ensure efficient and accurate record-keeping of resident files. 

• Be knowledgeable on agency requirements for file and document maintenance, file retention, and purging.

• Be familiar with all covenants and agreements governing the admission of residents to the property and the restrictions set forth in any service agreement.

• Submit all required reports to immediate supervisor by deadline.

Community and Programmatic Development Collaboration