Senior Business Operations Coordinator

This position is Onsite. Our office is located at 1 Optum Circle, Eden Prairie, MN.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 

The Sr. Business Operations Coordinator is responsible for the end-to-end activities associated with new and renewing State issued clinical licenses across all clinical specialties (e.g. nurses, physicians, dietitians) for Optum employees. Includes primary source verification along with initial application and renewal mailings, reviewing content for completeness, and loading into the department's database. 

The Clinical Licensure team will continue to support the enterprise with clinical licensure to maintain and track over 241,000 licenses and certifications, as well as assist clinicians with obtaining new state licensure as the business continues to require the licensure in order to take calls and provide services to customers.

This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime. 

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities: 

• Review clinician demographics entered into the user interface and approve for importing
• Populate and print new license applications
• Timely communication with clinicians regarding missing information and/or inconsistencies
• Preparing application(s) mailings
• Complete full quality assurance review of clinician application returned to department by clinician
• Obtain license payment funding on behalf of clinician
• Submit application including payment and other required supporting documents
• Follow-up on outstanding applications submitted to State board
• Monitor aging reports and take appropriate action with State board and/or clinician
• Perform online payment requests and manual check payment requests
• Perform primary source verification - accessing individual State board websites
• Special assignments including - monthly interaction audits; State board reporting
• Monitor clinical licensure in clinical licensure system(s) to ensure data integrity
• Onboard clinicians into clinical licensure system(s)
• Extensive work experience within own function
• Work is frequently completed without established procedures
• Works independently
• May act as a resource for others
• May coordinate others' activities and training
• Meeting business demands and deadlines in a frequently changing environment

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of experience with navigating through systems and databases completing repetitive tasks with high quality
• 1+ years of experience with meeting business demands and deadlines in a frequently changing environment
• Intermediate experience with Microsoft Office Suite 365 (Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft Word, etc..)
• Experience to learn new skills, systems and processes
• Ability to work full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications: 

• 2+ years of experience working with licensing and / OR applications

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 - $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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