Patient Service Representative, Team Leader

About the Job

At our rapidly growing practice, Midwest Cardiovascular Institute (MCI), we are seeking a highly motivated Patient Service Representative Team Leader to join our team! You will serve as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office. You are responsible for managing employee, doctor schedules and patient appointments, coordinating patient inquiries, maintaining accurate records, and assisting in various administrative tasks.

About the Company

The next generation of independent cardiology is being built here. CardioOne is a physician-led, technology-driven cardiology platform built to empower independent practices to compete, and win, in a rapidly evolving healthcare landscape.

Our mission is to provide cardiologists with the tools, infrastructure, and expertise they need to thrive while maintaining full clinical independence. We believe the best care is delivered by physicians who are empowered - not constrained - by the systems around them.

We combine a deep bench of healthcare operators with purpose-built technology and AI-enabled solutions across operations, revenue cycle, imaging, and practice development. From real estate and advanced imaging to clinical workflows and data infrastructure, CardioOne delivers a fully integrated platform designed to drive growth, efficiency, and superior patient outcomes.

Backed by WindRose Health Investors and leading healthcare executives, CardioOne is building one of the most sophisticated and scalable cardiology MSOs in the country - designed to reimagine what is possible for independent cardiology.

What you’ll do:

• Oversee patient reception and ensure positive patient interactions for services such as visits and diagnostic testing.

• Manage daily schedules and coordinate with physicians, nurses, and department leaders to maintain efficient patient flow and provider workflow.

• Resolve scheduling issues and patient concerns using system tools.

• Perform front desk duties as needed, including check-in/out, scheduling, and chart prep.

• Supervise Patient Services staff, including:

  • Training and onboarding new team members

  • Providing guidance and support

  • Fostering a positive team environment

  • Coaching for performance and teamwork

  • Conducting performance evaluations and counseling as needed

  • Managing staffing levels and approving time-off requests

  • Ensuring staff compliance with tools, policies, and procedures

  • Serving as a liaison among staff, physicians, Practice Administrator, and other leaders

• Maintain secure cash handling procedures.

• Communicate issues or suggestions to the Practice Administrator.

• Support electronic health record processes, including SRS scanning.
  

What you’ll need:

• High school diploma or equivalent; additional education or medical office certification is a plus

• Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting

• Familiarity with medical terminology and procedures

• Strong interpersonal and communication skills

• Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office)

• Excellent organizational skills and attention to detail

• Ability to multitask and handle a fast-paced environment

• Empathetic and patient-focused approach

• Professional appearance and demeanor

• Athena experience preferred
  

Additional Information

Full-time hourly range of $17-$22 per hour plus medical, dental, and vision benefits. This role will include a matching 401K, 12 days Paid Time Off, and 8 Paid Federal Holidays.

Work Location
You will work out of the Hinsdale, IL located at 333 West Chestnut, Suite 100.