Senior IT Analyst

This position will be responsible for installing and maintaining the City’s IT infrastructure, working with business unit leaders to improve automation and efficiency, providing support to internal and external users, and maintaining/improving the integrity, security, and availability of automated systems. He/she will report to the Assistant CIO and may receive technical and functional direction from other administrative or professional personnel, and will be responsible for managing and maintaining the virtual environment, servers, clients, enterprise network, storage, Enterprise applications, and other City-wide IT infrastructure.

Position Scope:

This position performs a variety of skilled IT work under general supervision; maintains a strong sense of current and future shifts in technology and provides support to make the environment more efficient. This is a senior level technical position and Essential Personnel position.

Illustrative Examples of Essential Duties

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent may be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

Acts as liaison between management and Information Technology personnel to consult and advise on matters related to hardware and software implementation, strategic planning, and development. Assists with establishing policies and procedures and standards for information systems hardware and software.

Leads design and development of computer systems; gathers user requirements through interviews, group discussions and examination of existing office procedures; produces requirement documents detailing business functions to be automated, and models business functions using graphic-like object models, data flow diagrams or function/decomposition diagrams.

Provides direction to and assists the CIO with all aspects necessary to deliver new systems including planning, architecture, design, development, legacy migration, testing security, delivery and operations.

Manages and/or assists in all technological support aspects of the Police Department’s applications. Manages and maintains the virtual environment, servers, backups, and applications for City and Police Department.

Ensures disaster recovery plans, procedures, and processes are in place to protect continuity of operation.

Administers and maintains the organization's IP Telephony, internet connection and firewall/network security systems. Maintains software and hardware documentation.

Develops a thorough understanding of business processes to assure proper integration with automated systems.

Research problem reports and requests for systems enhancements; prepares recommendations accordingly.

Performs business process evaluations, improvement plans and IT technology solutions planning and analysis.

Performs full project management throughout the implementation and/or upgrade of application packages, including product selection, product implementation, customer contact, customer acceptance and customer training. Responsible for supporting the day-to-day operations of all city departments; providing high quality onsite customer service and technical expertise.

Orders equipment, prepares quotations, processes departmental paperwork as requested by City departments and as approved by the CIO.

Prepares project cost estimates and justification for new or enhanced system modifications; may prepare requests for proposals for vendor services.

Identifies and/or recommends cost control measures in the delivery of all IT services.

Performs other related duties as assigned.