Water Services Representative

Water Services Representative

The City of Glendale's Water Services Department provides over 250,000 residents with safe, reliable, and high-quality water and wastewater services. Glendale Water Services promotes industry best practices, leadership, and innovation to ensure our employees put public health and the vitality of our community first! As a Water Services Representative you will perform a variety of tasks involving reading water meters, maintaining, and replacing water meters, investigation and settlement of customers' water service complaints and processing service changes.

The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment.

The City of Glendale is the West Valley's entertainment nexus; whether it's attending a world-class sporting event at StateFarm Stadium, enjoying a concert at Desert Diamond Arena, or shopping and dining at the Westgate Entertainment District, as a City of Glendale employee, you'll be right in the middle of it all! Glendale is centrally located within the west valley and has convenient access to the 101, 303, US 60, and I-10 freeways. With development happening all around the city, you will notice new homes and businesses being constructed frequently. At the City of Glendale you'll have the opportunity to interact and engage with a highly diverse, dedicated, and skilled group of professionals. It is one of the best places to work, to grow your career, skills, and advance your future.

Essential Functions

1. Accurately reads water meters on assigned routes and records information into an electronic hand-held device, mobile phone, or laptop.
2. Inspects meters for proper operation and enters notation of damage or malfunction, illegal usage, and other customer information into electronic database
3. Generates necessary service orders and/or account notes into automated work order system.
4. Reads Automated Meter Reading (AMR) meters utilizing handheld device and/or mobile data collector.
5. Installs, programs, and inspects Encoder Receiver Transmitters (ERT).
6. Receives and processes computerized work orders requests for water turn on/off; turns water on and off in accordance with service orders and records the meter reading.
7. Conducts field investigations and resolves customer complaints relating to water usage, no water, and water leaks; answers questions regarding water usage, water conservation, and utility billing, and provides information to customers and the general public.
8. Disconnects service on delinquent accounts; reconnects service when necessary payment is received and order is generated by billing department.
9. Conducts follow-ups regarding delinquent accounts; locks service or removes meter as needed.
10. Assists customers in locating water leaks.
11. Installs new meters; replaces, removes meters, and repairs some water leaks.
12. Cleans out, raises/lowers and replaces different size meter boxes.
13. Completes assigned training classes annually and attends assigned seminars.
14. Interacts with police department regarding theft of service; may testify in court.
15. Operates city vehicles to and from various locations.
16. Performs other related duties as assigned.

Minimum Qualifications/Special Requirements/Success Factors

Two years experience in customer service and a minimum of one year of experience performing manual labor. Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education. Knowledge of:

• City water billing procedures
• Basic operation, maintenance, service and repair of water service equipment
• Basic mathematics and record keeping principles
• Basic computer skills, including data entry, email, internet, and office applications

Skill in:

• The use of small hand tools
• Operation of a 2-way radio

Ability to:

• Use a hand held computers and mobile devices
• Analyze customer service problems and take appropriate action or make recommendation. Make independent on work site decisions
• Deal tactfully and courteously with the public and provide good customer service
• Interpret City and department rules as applied to water billing and collection services
• Test water meters and determine reasons for excessive consumption
• Install and replace water meters, clean out, raise/lower meters and replace pipes
• Read and follow street maps
• Provides training to department staff on meter reading and various service orders
• Operate city vehicles

Special Requirements:

• This position is classified as safety-sensitive which requires candidates to successfully undergo drug and alcohol testing prior to employment. They will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy. A post-offer physical assessment is required. The City of Glendale will incur the cost of all required testing.
• A valid Arizona driver's license.
• Must obtain ADEQ Grade 1 Water Distribution System Operator Certificate within twelve (12) months of hire.

Physical Requirements/Working Conditions

Requires considerable walking, climbing, kneeling, lifting of up to 80 pounds and standing, often in confined spaces under all weather conditions. Enters, exits, and operates city vehicles. Deals with irate and hostile customers in field locations. Exposure to vicious dogs, snakes, insects, traffic hazards. Exposure to adverse seasonal conditions.