Family Office - Client Service Associate

Strategic Partnership

Partner with Lead Advisors to design and implement strategies that address the unique needs of high-net-worth families. Attend select client meetings to analyze discussions, identify follow-up needs, and determine appropriate next steps to ensure seamless execution. Act as a trusted liaison for families, custodians, and external partners, exercising judgment in communications and decision-making. Evaluate client requests, recommend solutions, and oversee execution with a focus on accuracy, timeliness, and confidentiality.

Data & Process Stewardship

Collect, analyze, and maintain complex financial, legal, and personal data within CRM (Salesforce) and other firm systems; ensure ongoing data integrity. Evaluate documentation related to client onboarding, implementation, and ongoing client needs; determine the appropriate path to resolution. Oversee money movement requests (capital calls, distributions, trades, transfers) to confirm accuracy, appropriateness, and compliance before approval. Manage complex and strategic calendaring needs for families and internal stakeholders, ensuring alignment with client priorities and business objectives.

Client Experience Leadership

Partner with advisors to oversee onboarding, implementation, and ongoing engagement for strategic and complex families. Professionally represent the firm in direct interactions with clients, families, custodians, and external partners. Attend select client meetings, determine follow-up actions, and drive seamless execution. Lead quality control efforts to mitigate risk and maintain accuracy across all client deliverables. Identify opportunities to enhance the client experience and implement initiatives that strengthen relationships and reflect our culture. Collaborate with internal teams on strategic projects that advance the Family Office offering.

Your Experience

1 4 years of experience in a professional services, financial services, or family office or multi-family office environment, with direct client-facing responsibilities. Undergraduate degree desired; Business, Economics, Finance, or Accounting degree preferred.

Skills & Attributes

Professional presence with excellent communication skills, capable of engaging confidently with clients, advisors, and external partners. Self-motivated and takes pride in providing exceptional support to clients and the team. Strong organization skills, excellent attention and accuracy to detail. Ability to handle sensitive client information with discretion and professionalism. Proficiency in Microsoft Office Suite required; Salesforce experience a plus. This role is an in-office, full-time, and exempt position; we are a work-from-office culture with flexibility.

Compensation

Pay: $90,000 - $110,000 per year

Ownership & Financial Wellbeing

Fully paid medical, dental, and vision coverage for employees. 401(k) with 100% match up to 3% of annual compensation. Equity ownership opportunities for every employee. New Business Incentive Program. Generous employee referral bonus. Cell phone data reimbursement. Financial planning services discount for employees and immediate family members.

Time & Flexibility

Minimum 3 weeks PTO starting Day 1. Winter Break, Summer Friday flex-days, and 10 paid holidays. Unlimited Volunteer Time Off plus company grant matching. Heavily subsidized transit.

Growth & Development

100% reimbursement for required training, certifications, licensing, and dues. Personal career development plans. Richer Life Business Partner (coaching for all employees). Mindful Emotional & Social Intelligence training. Annual professional & personal wellbeing stipend.

Connection & Community

Quarterly team-building events. Regular social events. Employee-led book clubs, committees, and affinity groups.

Family & Milestones

Paid Parental leave (13 weeks for birthing parent and 6 weeks for non-birthing parent). Adoption benefits. Anniversary milestone celebrations, including a 3-month paid sabbatical at 10 years.

We are committed to building a business where all of our team members genuinely love where they work and are empowered to reach their full potential. We do this by building authentic relationships with one another, learning and growing continuously together, working hard while having lots of fun, and giving back to our community.

Brighton Jones is a team founded on equity and respect, and we're on a mission to help each other, our clients, and global community thrive. We actively foster a compassionate and inclusive culture and are committed to creating a diverse #OneTeam where teammates can show up authentically.

To the right individual, we offer very competitive compensation, a robust benefits package, an award-winning culture, and rewarding career growth.

Brighton Jones provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or caste. In addition to federal law requirements, Brighton Jones complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.