Client Services Associate

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner. The position continuously offers the highest level of service to all client and employees while maintaining a professional image by providing prompt, courteous, and efficient service. Duties and Responsibilities Provides 5‑star customer service to all employees. Receives inbound mail/packages, sorts incoming mail, and inputs into chain‑of‑custody software. Operates mail machines including postage meter, photocopying machine, and mail folding/inserting machine. Maintains records of receipt, mailing dates, and other required information. Manages outgoing mail/package transactions. Performs duties associated with shipping and receiving of materials. Notifies employees upon receipt of inbound deliveries. Distributes mail/packages to company personnel. Acts as point of contact for company personnel on mail/package inquiries. Submits work orders for certain requests. Maintains the Business Service Center area in a neat and orderly fashion. Monitors office supplies levels and replenishes and orders accordingly. Proactively seeks additional work during downtime. Builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Trains backups and provides guidance on policies and procedures. Determines additional support needed when handling sensitive inquiries. Provides exceptional customer service to clients. Provides reception or concierge (front office) or hospitality (back office) coverage as needed. Strong verbal and written communication skills. Ability to handle multiple tasks simultaneously. Good organizational skills. Working knowledge of MFD equipment. Knowledge of shipping/receiving procedures and ability to comprehend instructions. Can work independently and complete projects. Determines correct method and packing material and validates packing slips for accuracy. Qualifications and Education Requirements High School Diploma or equivalent (required). 2+ years of prior work experience (preferred). Ability to work assigned hours as determined by manager. Flexible, adaptable, and dependable. A team player with excellent organizational and time‑management skills. Analytical abilities and aptitude in problem‑solving. Superb written and verbal communication skills. Current knowledge or ability to learn computer‑based systems required for duties. Maintains a professional appearance and attitude. Adheres to all company policies and procedures. Physical Demands Approximately 50% of the time the role requires physical demands listed below. Fine and/or gross motor skills, ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 60 lbs. Ability to walk, bend, kneel, stand, and sit for extended periods. Manual dexterity for operating office machinery. Ability to communicate and discern information effectively using vision, hearing, and oral/written comprehension. Frequency of lifting or moving 40 lbs or greater. Travel None or negligible. Compensation Estimated pay range is $22.64 per hour; final offer will depend on skills and experience. Benefits Career growth opportunities. Learning & development programs. Recognition programs for all levels. Medical, dental, vision, HCFSA, DCFSA, HSA, commuter transit & parking, supplemental life insurance, accident insurance, critical illness, hospital indemnity, legal program, identity theft protection, pet discounts, pet insurance, group home & auto insurance, EAP, short‑term disability, life insurance, education discounts, 401(k) with matching, entertainment discounts, and paid time off. Note: benefit offerings may vary for positions under 30 hours/week; inquire with Human Resources. Equal Employment Opportunity Statement SPS provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, and any other status protected by applicable law. #J-18808-Ljbffr