Application Support Developer

Role Description

The Application Support Developer provides technical support and development assistance for OSV’s enterprise application portfolio, including platforms used by our BPaaS Operations team. This role requires hands-on technical capability across a modern stack—including C#/.NET, SQL Server, Salesforce, and Workday—paired with a customer service orientation and the ability to learn quickly in a fast-paced environment. The ideal candidate is a self-directed problem solver who takes end-to-end ownership of issues through resolution and communicates clearly with both technical and business audiences.

Essential Functions/Duties/Responsibilities

• Deliver timely, high-quality technical support for OSV enterprise applications, serving as a responsive point of contact for issues and questions.
• Investigate and resolve application issues by identifying root cause and coordinating with the development team on technical solutions.
• Partner with development teams and product owners to identify, document, and prioritize defects; maintain current knowledge of features and work in progress across assigned product areas.
• Log, track, and manage support tickets with internal teams and external vendors through resolution, maintaining clear documentation throughout.
• Support the design, testing, and documentation of new and existing application features, enhancements, and bug fixes as assigned.
• Develop and maintain skills in cloud-based technologies including Workday and Salesforce; develop and execute data scripts as needed.
• Perform development work to resolve application defects and partner with development teams on testing and deployment of fixes.
• Proactively monitor production applications and escalate emerging issues before they impact customers.
• Produce clear, well-organized technical documentation for both business and technical audiences.

Competencies

• Accountability: Work is thorough, complete, and high quality; sets accurate time estimates and communicates proactively when timelines shift.
• Technical problem-solving: Able to understand and explain complex concepts in their area of knowledge, identify root cause, and develop practical solutions.
• Communication: Communicates effectively in writing and verbally with team members, customers, and management; documents solutions clearly.
• Collaboration: Works effectively with others to solve problems; proactively seeks help and shares knowledge across the team.
• Adaptability: Flexible and effective in a changing environment; able to multitask, reprioritize, and operate with minimal supervision.
• Business awareness: Understands the business implications of technical decisions and considers customer impact when evaluating solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field required.
• 1–2 years of experience in software development, application support, or a related technical role preferred.
• Proficiency constructing SQL queries of moderate complexity; experience with T-SQL and stored procedures.
• Solid understanding of object-oriented programming principles.
• Experience developing or consuming web services (SOAP, REST, JSON, XML).
• Genuine passion for technology and continuous learning.

Preferred Skills

• Salesforce platform development or administration experience.
• Familiarity with Workday integration or reporting.
• Experience with issue tracking platforms such as Zendesk, Jira, or ServiceNow.
• Exposure to Azure DevOps or similar Agile project management tools.

Supervisory Responsibility

This role does not have supervisory responsibilities.

Benefits

• Encouragement to learn and share ideas.
• Reward for innovative thinking, fresh perspectives, creative collaboration, and hard work.
• Values-based culture with upward mobility.
• Professional development with opportunities of all kinds.