Communications Specialist

Communications Specialist

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Communications Specialist to join our team in Arlington, Virginia (US-VA), United States (US).

NTT DATA is seeking a skilled Communications Specialist to manage strategic communication within our Business Relationship Management team. Using strong written and verbal communication skills, the Communications Specialist ensures clear and effective dissemination of information to enhance stakeholder awareness, collaboration, and service transparency. The Communications Specialist supports the IT Customer Excellence Liaison (ICEL) program by enabling effective, consistent, and customer-focused communication across IT and Business stakeholders.

Key Responsibilities

• Develop and execute communication strategies to promote IT services and capabilities.
• Craft clear, concise, and engaging messaging aligned with organizational goals and values.
• Utilize diverse communication channels (email, newsletters, intranet, and more) to reach stakeholders effectively.
• Collaborate with IT teams and business units to ensure accurate and timely dissemination of information.
• Provide mission awareness data and reporting to enhance stakeholder engagement and transparency.
• Identify gaps in communication processes and recommend improvements to templates, workflows, and messaging standards.

ICEL Program Support

• Partner with government-appointed ICELs to track IT department requests and ensure timely follow-up and resolution.
• Support communication flow between ICELs, IT teams, and leadership to maintain alignment and visibility into ongoing issues.
• Monitor and document escalations, ensuring they are routed appropriately and communicated clearly to stakeholders.
• Maintain organized records and status updates to help ICELs manage priorities and drive customer excellence across supported organizations.

Required Skills & Qualifications

• Minimum 5 years' experience supporting the Communications role/responsibilities described above.
• Ability to obtain/maintain a Public Trust clearance.

Preferred Qualifications

• Communication Expertise: Strong written and verbal communication skills with the ability to craft strategic messaging.
• Attention to Detail: Ensures accuracy, clarity, and consistency in all communications and tracking activities.
• Collaboration: Skilled at working with cross-functional teams, government stakeholders, and technical teams.
• Organizational Skills: Ability to manage multiple concurrent requests, deadlines, and communication flows.
• Experience supporting liaison or customer advocacy programs is a plus.
• Knowledge of ITIL principles and IT service management processes.
• Familiarity with performance metrics, customer satisfaction monitoring, and stakeholder engagement strategies.

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $67,408 - $101,112. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.