Customer Service Representative

Job Description

Job Description

Hybrid-3 Days in office-2 days remote (Ridgefield, WA) | $18–$22/hour DOE | Full-Time

ShirtSpace is hiring a dependable, customer-focused representative to support customers across phone, email, and chat. If you are organized, solution-oriented, and take pride in doing things the right way, this role may be a strong fit.

At ShirtSpace, we are focused on efficiently connecting people to product. Our customer service team plays a critical role in making that happen every day.

*Please note our office is currently located in Ridgefield, WA but moving to Vancouver, WA July 1, 2026.

What You Will Do

• Respond to customer inquiries and resolve issues with professionalism and care
• Process orders, returns, refunds, and claims accurately
• Track orders and answer product questions
• Partner with vendors and internal teams to ensure smooth resolutions
• Manage multiple systems while maintaining speed and accuracy

What You Bring

• 1–2 years of customer-facing experience (retail, call center, or similar)
• Strong communication and conflict resolution skills
• Comfortable working across multiple platforms and systems
• Ability to multitask while maintaining attention to detail and accuracy
• Strong organizational skills and follow-through
• Ability to work both independently and as part of a team
• Reliable attendance and a strong sense of accountability

Nice to Have (Not Required):

• E-commerce experience
• Apparel, screen printing, or design knowledge

Why ShirtSpace

• Be part of a team that values partnership, ownership, and clear communication
• Contribute to a culture built on authenticity and respect
• Work in an environment where consistency and follow-through matter
• Build meaningful expertise while supporting customers who rely on us

Schedule: Monday–Friday

If you value teamwork, ownership, and delivering reliable service, we encourage you to apply.

ShirtSpace is an equal opportunity employer committed to fair and consistent hiring practices in compliance with applicable laws.