Customer Success Manager

Zifo

Customer Success Manager

Zifo is seeking a Customer Success Manager (CSM) to join our commercial team! This position will be responsible for conducting account mining activities with Enterprise Pharmaceutical/Biotech/Life science companies.

We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the revenue pipeline within the customer portfolio, and fosters successful, long-term partnerships with our clients.

Core Responsibilities

Partner with Customer Success and Delivery teams in kick starting engagement with new Customers/business areas/products.
Understand Customer's tangible and intangible expectations, requirements and ensure they are delivered by Zifo
Manage the Engagement with Customers and Zifo's internal teams, in alignment with Zifo's culture and values
Partner with Service Delivery Management teams in Zifo to ensure transition of projects from Account Mining to Project execution
Perform active Account Mining by expanding relationships beyond the current set of Customer contacts/business groups and work with the Client Partner on the business plan for success
Be the Zifo Champion for Requests for Proposals from Customers; Work closely with Client Partners and/or own the response to RFP's and work collaboratively with cross-functional stakeholders from Zifo including but not limited to Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter Experts etc., across geographies
Identify and propose Value Adds, means to realize and ROI for the Customer
Be accountable for the successful business outcomes as part of the relationship between Zifo and Customer organization
Establish and nurture relationships with Customers, convert them to Zifo Champions and build rapport with multiple stakeholders within our customer portfolio
Ensure Zifo's ongoing business with Customers are renewed as appropriate
Be responsible for Steering Committee meetings and presentations with Customer Leadership by working closely with Zifo's Executive Leadership teams
Provide insights into industry trends and share consultative inputs with Customers
Proactively suggest best practices internally in Zifo and with Customer interactions in the spirit of ongoing improvements and excellence

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Vacancy posted 3 days ago

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