Mortgage Loan Servicing Manager

Role Description

We are seeking a detail-oriented and experienced Mortgage Loan Servicing Manager (“Servicing Manager”) to oversee our growing servicing portfolio. The successful candidate will ensure compliance with agency and regulatory requirements while effectively managing the performance of our subservicer and our mortgage servicing portfolio and loans held in interim servicing. This position will also supervise an assistant.

Qualifications

• Bachelor’s degree in finance, business administration, or a related field preferred
• Minimum of 5 years in mortgage servicing
• In-depth knowledge of Agency Seller/Servicer requirements
• Strong process, analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Proficiency in mortgage servicing software and reporting tools

Requirements

• Ensure adherence to agency servicer requirements through regular audits and compliance checks
• Stay informed on regulatory changes and implement necessary policy adjustments
• Manage the relationship with the subservicer, ensuring high standards of customer service and operational efficiency
• Monitor and evaluate subservicer performance metrics, addressing any issues that arise
• Monitor and review escrow and custodial controls
• Oversee the creation and distribution of transfer of servicing notices
• Oversee the collections of borrower payments on loans held for sale, including defective loans held for sale
• Coordinate the design and implementation of interim servicing workflow and reporting solutions, including integrations and expanded use of existing loan origination and accounting software
• Assist with reviewing repurchase requests, as assigned
• Participate in Bad Loan Committee meetings, including providing timely updates to the committee related to assigned loan handling
• Assist with boarding and loss mitigation of defective loans, including those in foreclosure
• Oversee the onboarding process for retained loans with the subservicer, ensuring timely, accurate and complete onboarding to subservicer
• Confirm accurate and timely boarding of all retained loans, including ‘bad’ loans retained for interim servicing
• Coordinate escrow boarding remittances with the accounting department
• Prepare and present monthly activity reports to executive management
• Reconcile and prepare monthly MSR portfolio roll forward report, including loan count, UPB, payoffs, paydowns, additions and other adjustments
• Analyze servicing performance data to identify trends and recommend actionable strategies
• Manage and report on Servicing related KPIs to executive management
• Assist with ensuring data integrity exists across disparate systems, including Nano (LOS), Loan Vision (Accounting ERP) and Qlik (Company BI reporting)
• Coordinate with Secondary Marketing and Finance for periodic third party MSR valuations; assist with providing and validating data and reports
• Review and approve all sold loan Early Payoff Penalties (EPO) and Early Payment Default penalties (EPD) in accordance with investor agreements and company policy
• Coordinate with Consumer Direct sales team to support portfolio retention efforts; including validating that all retained loans are monitored for refinance, payoff intercepts, and other opportunities
• Prepare analysis and reporting to Senior Management related to runoff and portfolio retention performance
• Supervise a servicing assistant responsible for interim servicing tasks, including collecting borrowers' first payments and sending transfer of servicing notices
• Provide training and support to the servicing team to enhance performance

Benefits

• Will consider remote employees