Part Time Experience Lead

$24 per hour

About Sloomoo

Sloomoo celebrates joy through an interactive experiential world focused on slime hands-on play and all things #satisfying. Sloomoo launched in October of 2019 with an immersive 12000 square-foot experience in Soho NYC where hand-crafted artisanal slime (dozens of textures and the most delicious scents) soothing ASMR and wondrous delights (you can slingshot slime walk on slime design your own slime and more) converge with glossy contemporary design.

Sloomoos universe has expanded there are now a total of 7 Institutes (NYC LA Houston Chicago Atlanta Charlotte Washington DC) and two MiniMoos (Boston Philadelphia) with more to come. MiniMoos are smaller than the Institutes but packed with as much color surprise and play.

The brand has been featured in People Magazine Vogue the Today Show the Kelly Clarkson Show the Tamron Hall Show Forbes INC and more.

The mission: Deliver joy whether youre a kid or kid-at-heart.

Position summary

The Experience Lead is a hands-on guest-facing floor leader who helps bring the Sloomoo experience to life every day. Working closely with the Assistant General Manager (AGM) and General Manager (GM) this role provides real-time support coaching and oversight of the hourly team while driving service excellence across every station.

This is not a behind-the-scenes role. The Experience Lead is present energized and leading by example from guiding guests with enthusiasm to training Slimetenders ensuring breaks addressing challenges and reporting daily insights to management.

You will be key to upholding Sloomoos values:

1. Joy Joy is our DNA. We spark wonder play and creativity in everything we do.
2. Accountability We own it. Every action every result our name is on it.
3. Collaboration Joy happens when we create together. We rise as one team.
4. Innovation We push limits dream big and turn bold ideas into reality.
5. Inclusivity Everyone belongs. Every voice matters.
6. Resilience We pivot solve and grow stronger through every challenge.
7. Excellence Good isnt enough. We obsess over the details that make greatness.

Responsibilities

• Act as the shift leader when AGM/GM are offsite or focused elsewhere; manage 3040 hourly team members on shift.
• Take personal responsibility for presentation and experience standards across the site.
• Deliver and elevate guest experiences across all zones; troubleshoot issues quickly with a calm joyful tone.
• Continually support and challenge the teams to maintain and improve the overall experience championing developments that have a positive impact on the visit. Communicate with leadership regarding staff coaching opportunities.
• Develop and maintain excellent working relationships with relevant leadership teams.
• Champion all requirements relating to accessibility including physical facilities and staff training and delivery and improvements across the site.
• Represent the guest Experience team in meetings and committees as assigned.
• In conjunction with the General Manager control labor spend to ensure we are maintaining front of house (FOH) labor budgets to set standards.
• Support marketing efforts through videos pictures stories etc.
• Report any issues including written incident reports at the end of the shift.
• Support the Manager on Duty on delivering top-of-the-class birthday parties events and group visits.
• Lead by example displaying the expectation of the team through your actions.
• Be aware of the needs of the team providing training support and breaks when necessary.
• Ensure that safety is the top priority at all times.
• Youre smiling being authentic even when guests may not be around!
• Other responsibilities as assigned by managers.

Qualifications

• Experience of operational management within a guest-facing operation including hotels restaurants/food & beverage entertainment operations museums live events or similar (required).
• Excellent time management and organizational skills.
• Excellent communication skills and a friendly and approachable manner with staff from across the organization ensuring good working relationships.
• Ability to engage with colleagues in a diplomatic manner with firmness where necessary.
• Knowledge of Microsoft Office Google Suite Slack and project management systems.
• Energetic perceptive confident problem solver with a good sense of humor.
• Able to problem solve in a fast-paced environment.
• Minimum age: 18 years.

Inclusivity commitment

Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities career development opportunities and promoting initiatives aimed at creating a culture that is meaningful innovative and successful. Sloomoo Inc. does not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression age status as a protected veteran status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.

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