ADMINISTRATOR L2

High level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi-tasking required. Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests Escalate issues as appropriate and act as a technical escalation for the end user Maintain a high level of customer satisfaction Comply with the desktop group practices and procedures Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner. Identify technical and process issues and recommend improvements Achieve target ticket volumes and ticket resolution levels Responsible for compliance with applicable corporate policies and procedures Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on Follows the processes, practices established for the group Coordination and consulting with client areas to help analysis problems and needs and recommend technical solutions Job Description Experience in End User Desktop Services High level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi-tasking required. Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests Escalate issues as appropriate and act as a technical escalation for the end user Maintain a high level of customer satisfaction Comply with the desktop group practices and procedures Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner. Identify technical and process issues and recommend improvements Achieve target ticket volumes and ticket resolution levels Responsible for compliance with applicable corporate policies and procedures Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on Follows the processes, practices established for the group Coordination and consulting with client areas to help analysis problems and needs and recommend technical solutions Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc. Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues Handle software installation/support/upgrades Provide 1st/2nd level Help Desk support Perform basic LAN and internetworking related activities Have strong internetworking and troubleshooting skills Have A+ certification & at least one certification from either Cisco or Microsoft May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) Must be a self-starter and can manage multiple tasks Exceptional customer service skills Good communication skills Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Must be available to work flexible work schedules High-level skill set Outstanding people skills Self-starter, needs to be able to work on his/her own Proficient in Windows 11/10 and 7 and Office Suite/O365 Mandatory Skills: SD - Remote Desktop Support . Experience: 1-3 Years The expected compensation for this role ranges from $37,500 to $83,600 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. #J-18808-Ljbffr Wipro