Claims Service Ambassador I (Remote)

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Date: Jan 19, 2024

Location: Fort Collins, CO, US, 80526 Phoenix, AZ, US, 85001 Colorado Springs, CO, US, 80901 Spokane, WA, US, 99201 Denver, CO, US, 80123 San Diego, CA, US, 92108 West Linn, OR, US, 97068 Remote - US, US Salt Lake City, UT, US, 84105 Tucson, AZ, US, 85641 Las Vegas, NV, US, 89107 Yakima, WA, US, 98901

Company: Wawanesa Insurance

Job ID: 7506

We're proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may live and work in any state where Wawanesa currently operates in the U.S. You may live and work in any state where Wawanesa currently operates in the U.S. or a state the company has the ability to run payroll. Please check with the Recruiter to determine if your remote work location is allowed.

The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada's largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com.

News about The Wawanesa General Insurance Company:

The Wawanesa Mutual Insurance Company (Wawanesa Mutual) has entered into a definitive agreement to sell Wawanesa General Insurance Company (Wawanesa General), its U.S. subsidiary, to the Automobile Club of Southern California's affiliated insurer, subject to regulatory approval and other customary closing conditions. Read here for more information.

We are currently looking for dedicated , driven , and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team. Because we are almost entirely remote and we want our teammates to feel connected to each other and our members, we expect cameras to be on and that you be visible during team meetings, trainings, one-on-ones and other internal meetings.

Job Overview

Claim Service Ambassador I contributes to Wawanesa's goal of delivering an exceptional and consistent claims experience by taking inbound calls from customers and responding to their questions and concerns about their claim in an engaging and empathetic way. The Claim Service Ambassador I position works remotely in a fast-paced high volume call center environment.

Schedule

• Monday - Friday, 10:30am - 7:00pm and Saturday 8:00am - 4:30pm Pacific Time
• You will be scheduled 5 days per week with two days off.

Compensation: Depends on experience and varies by location.

California Compensation:

• The pay range for this position is $23.87 - $35.81 per hour, depending on experience.
• This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 8 hours in a workday

Colorado Compensation:

• The pay range for this position is $21.70 - $34.18 per hour, depending on experience.
This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 12 hours in a workday

Nevada Compensation:

• The pay range for this position is $22.78 - $34.18 per hour, depending on experience.
This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.

Washington Compensation:

• The pay range for this position is $21.70 - $32.55 per hour, depending on experience.
• This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.

Job Responsibilities

• Provide exceptional customer service
• Handle a large volume of inbound and outbound calls in a timely manner
• Identify customer' needs, clarify information, and research issues to provide solutions and/or alternatives
• Within a limited scope, review claims and answer basic questions about claim coverage, liability, and damages
• Coordinate some services with vendors and service providers
• Maintain accurate records based on company standards and policies within the claims system
• Perform other duties as assigned

Qualifications

• Exceptional customer service skills demonstrating empathy and concern for customer satisfaction
• Good communication skills, both written and oral
• Good investigative and analytical skills
• Good time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Detail oriented with a critical degree of accuracy regarding data entry
• College/University degree is preferred
• Position requires the ability to lift up to 5 lbs on a daily basis

Benefits and Other Total Rewards Components Include:

• Medical, Dental and Vision
• Flexible spending accounts (FSA)
• Voluntary benefit plans - accident, hospital indemnity and critical illness
• Supplemental short and long-term disability benefits
• Life insurance
• Enhanced 401K plan
• Paid time off (PTO) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of 18 days (135 hours)
• You will be eligible for Wawanesa's annual bonus plan, entitled “Goal Achievement Plan” (GAP), that rewards employees for driving Wawanesa's success.
• Tuition Assistance and much more

If you have questions about compensation and benefits, please contact our Human Resources department at View phone number on us.edajobs.com or email View email address on us.edajobs.com.

Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process. You may request reasonable accommodations by calling the Human Resources department at View phone number on us.edajobs.com or emailing Human Resources at View email address on us.edajobs.com.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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Nearest Major Market: Fort Collins Nearest Secondary Market: Loveland