Principal Product Manager, Communications Platform

Role Description

As the Principal Product Manager, Communications Platform , you will drive a greenfield initiative to establish the shared communications foundation for the company. Working closely with Engineering, Compliance, Risk, and product leaders across the business, you'll define the long-term vision for how communications are delivered, orchestrated, governed, and measured across every customer touchpoint. Your work will enable product teams to deliver more personalized, trusted experiences while providing the platform capabilities, compliance guardrails, and shared infrastructure needed to support both today's products and the next generation of AI-powered customer interactions.

• Define and execute the product strategy and roadmap for Upstart's Communications Platform, balancing immediate business needs with a long-term platform vision.
• Partner with engineering to build shared platform capabilities, including messaging APIs, delivery infrastructure, governance controls, and communication data models that support multiple products and channels.
• Establish scalable platform abstractions that enable product teams to deliver customer communications more efficiently while reducing duplicated engineering effort.
• Drive alignment across Engineering, Growth, Servicing, Capital, Banking, Compliance, Risk, and other cross-functional partners to prioritize platform investments and influence company-wide technical strategy.
• Develop platform capabilities that improve regulatory compliance, auditability, and operational visibility through standardized controls and monitoring.
• Define success metrics, evaluate platform performance, and use data and customer insights to continuously improve platform adoption, reliability, and business impact.
• Evaluate external technologies and vendor partnerships that extend platform capabilities and support future product strategy.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field (or equivalent practical experience).
• 7+ years of product management experience building software products, consistent with Upstart's Principal Product Manager (L6) expectations.
• Experience leading platform, infrastructure, or developer platform products in a software organization.
• Experience partnering closely with engineering teams to define APIs, platform capabilities, or distributed systems.
• Experience leading cross-functional product initiatives involving engineering and business stakeholders from strategy through successful delivery.

Requirements

• Experience building or scaling communications, messaging, engagement, or customer interaction platforms.
• Experience in fintech, financial services, marketplaces, or other highly regulated industries.
• Knowledge of regulatory compliance considerations for customer communications and platform governance.
• Ability to develop long-term platform strategy while balancing near-term product delivery and organizational priorities.
• Experience communicating technical strategy and influencing executive stakeholders across multiple organizations.

Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly.
• Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada).
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only).
• Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only).
• Income protection benefits, including life insurance and disability coverage for added financial security.
• Paid time off, sick leave, and company holidays, in line with local requirements.
• Paid family and parental leave to support caregiving and major life moments (duration varies by country).
• Family-centered benefits to support fertility, parenthood, and caregiving needs.
• Employee Assistance Program (EAP) offering mental health support and life-centered resources.
• Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only).
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you.
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from.
• Connection and community through team events, all-company updates, and employee resource groups (ERGs).
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).