Medical Front Desk Receptionist

Job Description

Job Description

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.  

Front Desk Receptionist Essential Functions/Responsibilities (other duties may be assigned):  

• Greet patients upon arrival and address questions and concerns  
• Answer incoming calls, provide information, transfer calls, and take messages as needed  
• Schedule appointments and manage multiple provider calendars  
• Register new patients and update existing patient demographics and financial information  
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff  
• Maintain and update patient records through data entry, faxing, and scanning  
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items  
• Review and update accounts receivable/payable changes since prior visits  
• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly  
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service  
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments  
• Prepare and process daily reports, deposit slips, and upload financial records to shared files  
• Review billing claims and denials; gather required information from providers or patients to resolve issues  
• Support additional office tasks and projects as needed  

Front Desk Receptionist Required Skills and Experience:  

• High School Diploma or GED equivalent  
• 2+ years of administrative support experience in a medical environment preferred  
• Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred  
• Excellent customer service and interpersonal skills  
• Ability to establish and maintain effective working relationships with patients, coworkers, and the public   
• Strong communication, multi-tasking, and problem-solving skills  
• Ability to thrive in a fast-paced and demanding work environment  
• Strong attention to detail and a commitment to achieving high levels of patient satisfaction  
• Ability to maintain confidentiality and uphold HIPAA compliance at all times  
• Sound judgment and discretion in handling sensitive information  
• Team-oriented mindset, flexibility, and a willingness to learn  
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems   

Front Desk Receptionist Physical Requirements:  

The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:  

• Sit, talk, hear, and use hands to write, type, or operate office equipment  
• Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell  
• Perform repetitive motions, including reaching overhead and typing  
• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds  
• Maintain peripheral vision, depth perception, and focus adjustments  

Front Desk Receptionist Benefits Offered:  

• Health Insurance (Single & Family plans available)  
• Life Insurance  
• Disability Insurance  
• 401(k) Plan with Company Match  
• Employee Discount Program  
• Paid Time Off (PTO)  
• Paid Holidays